4/10 Fair
15 Dec 2024
There was a tag in the room saying we could get hiegien products a we forgot. When we asked for toothbrushes and toothpaste responded with we have none. There was very unclear communication at check in. Caused an over draft on my account. She said she needed a card for incidentals, and would be no charge, the card was just needed to be on file. Then proceeded to charge 150 dollars. WiFi password word was not communicated. And when we wanted to stay another night they insisted they need to add an other 150 dollar deposit that I will wouldn’t get back for a week. We checked into a different hotel
Jason
Jason, 1-night business trip
Verified Hotels.com guest review