4/10 Fair
17 Oct 2024
Booked room, arrived, was told room unavailable due to water damage and we made arrangements to stay at our sister hotel next door (Springhill Suits). Room was a down grade from what was booked and never offered any type of a discount or to make an adjustment to what we had prepaid. If it wasn’t for reaching out to Orbitz the following day, I suspect nothing would have been done by Marriott. PS they also have an undisclosed fee of $5 a day parking. Given my experience, I would recommend staying at Hyatt.
Matthew R
Matthew R, 6-night trip
Verified Orbitz guest review