2/10 Poor
7 Dec 2024
If you must
No wifi and no tv available. Lack of staff that the crew at 11pm was still cleaning rooms just trying to keep the doors open. Run down and could use a new owner who cares.
Staff tried their best. They offered to send us across road for rooms at another hotel owned by same owner but would have tv. They called to check rooms but none of the staff were there. They left hotel unattended.
I asked for a refund and I would go else where but since we made reservation on 3rd party app, Hotels.com, they couldn't help us except to give us a room with no tv or wifi.
We had no choice since we had been in the road for 12hrs. Woke for breakfast to find out was still closed, morning staff said they didn't know anyone was even staying in the hotel last night, yet there were at least 10 cars in lot.
Room was ok, beds n pillows ok. Shower hot, guess that's all we need??
teresa
teresa, 1-night family trip
Verified Hotels.com guest review