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Hotel NYX Cancun - Near La Isla Shopping Mall

3.5 star property
Beachfront hotel with pool bar, near La Isla Shopping Mall

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your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Hotel NYX Cancun - Near La Isla Shopping Mall

2 outdoor pools, pool umbrellas, pool loungers
Body treatments, massages on the beach, body scrubs, facials
Front of property – evening/night
Exterior
Superior Suite | Minibar, in-room safe, blackout curtains, iron/ironing board

Reviews

7.6 out of 10

Good

Popular amenities

  • Bar
    Bar
  • Airport transfer
    Airport transfer
  • Free breakfast
    Free breakfast
  • Gym
    Gym
  • Pool
    Pool
  • 24/7 front desk
    24/7 front desk
Main amenities
  • Daily housekeeping
  • On the beach
  • 4 restaurants and 2 bars/lounges
  • 2 outdoor pools
  • Fitness centre
  • Steam room
  • Beach umbrellas
  • Beach cabanas
  • Beach sunloungers
  • Beach towels
  • Hot tub
  • Pool bar
Feel at home
  • Children stay free
  • Private bathroom
  • Terrace
  • Daily housekeeping
  • Laundry facilities
  • Coffee/tea maker
The price is ฿5,275
฿6,863 total
includes taxes & fees
1 Dec - 2 Dec

Room options

Available filters for rooms
Showing 5 of 5 rooms

View all photos for Standard Room

Standard Room | Minibar, in-room safe, blackout curtains, iron/ironing board

Standard Room

Highlights

Air conditioning
Flat-screen TV
Ceiling fan
Blackout curtains
Private bathroom
Hairdryer
Minibar
Coffee/tea maker
  • 25 sq m
  • Resort view
  • Sleeps 2
  • 1 Queen Bed

View all photos for Junior Suite

Junior Suite | Minibar, in-room safe, blackout curtains, iron/ironing board

Junior Suite

Highlights

Balcony
Air conditioning
Free rollaway/extra beds
Free cots/infant beds
Flat-screen TV
Blackout curtains
Ceiling fan
Private bathroom
  • 42 sq m
  • Partial ocean view
  • Sleeps 3
  • 1 King Bed

View all photos for Superior Suite

Superior Suite | Minibar, in-room safe, blackout curtains, iron/ironing board

Superior Suite

Highlights

Balcony
Air conditioning
Free rollaway/extra beds
Free cots/infant beds
Smart TV
Blackout curtains
Ceiling fan
Private bathroom
  • 58 sq m
  • Ocean view
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Room

Deluxe Room | Minibar, in-room safe, blackout curtains, iron/ironing board

Deluxe Room

Highlights

Balcony
Air conditioning
Free rollaway/extra beds
Free cots/infant beds
Smart TV
Blackout curtains
Ceiling fan
Private bathroom
  • 37 sq m
  • Lagoon view
  • Sleeps 3

View all photos for Suite (Sunset)

Suite (Sunset) | Minibar, in-room safe, blackout curtains, iron/ironing board

Suite (Sunset)

Highlights

Balcony
Air conditioning
Free rollaway/extra beds
Free cots/infant beds
Smart TV
Blackout curtains
Ceiling fan
Private bathroom
  • 37 sq m
  • Lagoon view
  • Sleeps 3
  • 1 King Bed

Similar properties

2 outdoor pools, pool umbrellas, pool loungers
Hotel NYX Cancun All Inclusive
Pool
Free breakfast
Spa
Airport transfer
8.6 out of 10, Excellent, (1072)
The price is ฿6,945
฿8,997 total
includes taxes & fees
1 Dec - 2 Dec
Hotel NYX Cancun All Inclusive
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About the area

Map
Blvd Kukulcan Km 11.5 Hotel Zone, Cancun, QROO, 77500

What's nearby

  • La Isla Shopping Mall - 8 min walk - 0.7 km
  • Cancun Interactive Aquarium - 10 min walk - 0.9 km
  • Forum Beach - 3 min drive - 2.5 km
  • Cancun Convention Center - 3 min drive - 2.7 km
  • Chac Mool Beach - 5 min drive - 2.1 km

Getting around

  • Cancun, Quintana Roo (CUN-Cancun Intl.) - 22 min drive
  • Airport shuttle (surcharge)

Restaurants

  • ‪Starbucks - ‬6 min walk
  • ‪Duna Pool Bar - ‬11 min walk
  • ‪Andiamo - ‬6 min walk
  • ‪Los Chachalacos - ‬7 min walk
  • ‪Azulinda Cafe & Bar - ‬6 min walk

About this property

Hotel NYX Cancun - Near La Isla Shopping Mall

At Hotel NYX Cancun - Near La Isla Shopping Mall, you can spend time at the beach enjoying cabanas, beach umbrellas and beach massages, plus you'll only be steps from West Coast of Isla Mujeres, Punta Cancun, and Punta Nizuc National Park. 2 outdoor pools provide fun for everyone, while guests in the mood for pampering can indulge in massages, facials and manicures and pedicures. Deck, one of 4 restaurants, serves international cuisine and is open for lunch and dinner. Other highlights include 2 bars/lounges, a poolside bar and a fitness centre. Fellow travellers love the helpful staff.

Languages

English, Spanish

At a glance

Hotel size

  • 195 rooms

Arriving/Leaving

  • Check-in start time: 3:00 PM; check-in end time: anytime
  • Minimum check-in age – 18
  • Check-out time is noon

Restrictions related to your trip

  • Check COVID-19 restrictions

Special check-in instructions

  • This property offers transfers from the airport (surcharges may apply); to arrange pick-up, guests must contact the property 72 hours prior to arrival, using the contact information on the booking confirmation
  • Front desk staff will greet guests on arrival
  • Guests booked in All-Inclusive rate plans for stays of 1 or 2 nights have access to dining at Deck restaurant. For minimum 3-night stays in All-Inclusive rate plans, guests have access to dining at Chianti restaurant once every 3 nights. For minimum 5-night stays in All-Inclusive rates, guests have access to dining at Umami restaurant once every 5 nights. Dining at Deck restaurant is always available to guests booked in All-Inclusive rates.

Required at check-in

  • Credit card required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18

Children

  • One child (5 years old and younger) stays free when occupying the parent or guardian's room using existing bedding

Pets

  • No pets or service animals allowed

Internet

  • Free WiFi in public areas
  • Free WiFi in rooms

Parking

  • Free on-site self-parking
  • Wheelchair-accessible parking on site
  • On-site parking is limited

Transfers

  • Airport shuttle on request (available 24 hours a day)*

Other information

  • Designated smoking area (fines apply)

Property amenities

Food and drink

  • Free buffet breakfast each morning 7 AM–11 AM
  • 4 restaurants
  • 2 bars/lounges
  • Poolside bar
  • Room service (limited hours)
  • Snack bar/deli
  • Water dispenser

Travelling with children

  • Children stay for free (see details)
  • Local/corner shop

What to do

  • On the beach
  • Yoga classes
  • Beach volleyball
  • Shopping
  • Pool table
  • Ping pong

Working away

  • Business centre

Services

  • 24-hour front desk
  • Concierge services
  • Tour/ticket assistance
  • On-site car hire
  • Dry cleaning/laundry services
  • Hair salon
  • Luggage storage
  • Wedding services
  • Porter/bellhop
  • Beach cabanas (surcharge)
  • Beach sunloungers
  • Beach towels
  • Beach umbrellas
  • Pool loungers
  • Pool umbrellas

Facilities

  • 8 buildings/towers
  • ATM/banking
  • Safe-deposit box at front desk
  • Terrace
  • Television in common areas
  • Fitness centre
  • 2 outdoor pools
  • Spa services
  • Hot tub
  • Steam room
  • Reception hall

Accessibility

  • Lift
  • Wheelchair-accessible parking
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible fitness centre
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible lounge

Room amenities

Home comfort

  • Air conditioning
  • Ceiling fan
  • Minibar
  • Coffee/tea maker
  • Iron/ironing board

Sleep well

  • Blackout curtains
  • Bed sheets provided

Freshen up

  • Private bathroom
  • Shower only
  • Free toiletries
  • Hairdryer
  • Towels

Stay connected

  • Free WiFi
  • Phone

More

  • Daily housekeeping
  • In-room safe

Special features

Spa

Guests can pamper themselves by indulging in the on-site spa services. Services include facials, body scrubs, body treatments and manicures and pedicures.

Dining

Deck – This restaurant specialises in international cuisine and serves lunch and dinner.
Bellavista – This restaurant only serves breakfast. Open daily.
Chianti – This restaurant specialises in Italian cuisine and only serves dinner. Reservations are required. Open selected days.
Umami – This restaurant specialises in Japanese cuisine and only serves dinner. Open selected days.

Fees & policies

Refundable deposits

  • Deposit: MXN 3000 per stay

Mandatory fees

You'll be asked to pay the following charges by the property at check-in or checkout. Fees may include applicable taxes:
  • A tax is imposed by the city: MXN 76.00 per accommodation, per night

Optional extras

  • Airport shuttle service is offered for an extra charge of MXN 600 per vehicle (one-way. Maximum occupancy 4)

Renovations and closures

The property will be renovating from 1 April 2024 to 28 February 2025 (completion date subject to change). The following areas are affected:
  • One of the swimming pools
  • Exterior
  • Hallway
  • Hot tub

Guests will have access to the following alternative facilities during the renovation:

  • Outdoor pool

Renovation work will only be conducted during working hours. Every effort will be made to minimise noise and disturbance.

Children & extra beds

  • Airport shuttle service for children up to age 12 costs MXN 600 (one-way)

Policies

Noise-free guestrooms cannot be guaranteed.
Guests can rest easy knowing that there's a fire extinguisher, a security system and a first aid kit on-site.
This property accepts credit cards and debit cards. Cash is not accepted.
Cashless transactions are available.
Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

Also known as

Cancun Hotel NYX
Hotel NYX Cancun
Hotel NYX Cancun Hotel
NYX Cancun Hotel
NYX Hotel
Hotel NYX
Avalon Grand Cancun Hotel Cancun
Avalon Grand Resort
Avalon Resort Cancun
Cancun Avalon Grand Hotel
NYX Cancun

Frequently asked questions

Does Hotel NYX Cancun - Near La Isla Shopping Mall offer free cancellation for a full refund?
Yes, Hotel NYX Cancun - Near La Isla Shopping Mall does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in, depending on the property's cancellation policy. Just make sure that you check this property's cancellation policy for the exact terms and conditions.
Is there a pool at Hotel NYX Cancun - Near La Isla Shopping Mall?
Yes, there are 2 outdoor pools.
Are pets allowed at Hotel NYX Cancun - Near La Isla Shopping Mall?
Sorry, neither pets nor service animals are allowed.
Is parking offered on site at Hotel NYX Cancun - Near La Isla Shopping Mall?
Yes, there's free self parking. Parking spaces may be limited.
Is an airport shuttle service offered by Hotel NYX Cancun - Near La Isla Shopping Mall?
Yes, an airport shuttle is available. The charge is MXN 600 per vehicle one-way.
What are the check-in and check-out times at Hotel NYX Cancun - Near La Isla Shopping Mall?
Check-in start time: 3:00 PM; check-in end time: anytime. Check-out time is noon.
Is there an on-site casino at Hotel NYX Cancun - Near La Isla Shopping Mall?
No, this hotel doesn't have a casino, but Royal Yak Casino and Sports Book (15-min drive) and Dubai Palace Casino (16-min drive) are both nearby.
What is there to do at Hotel NYX Cancun - Near La Isla Shopping Mall and nearby?
Have fun during the warmer months with activities such as volleyball. Additional recreation on-site includes yoga. Relax in the hot tub or enjoy the use of other amenities, which include 2 outdoor pools and 2 bars. Hotel NYX Cancun - Near La Isla Shopping Mall also has a steam room and beach cabanas, as well as spa services.
Are there restaurants at or near Hotel NYX Cancun - Near La Isla Shopping Mall?
Yes, there are 4 on-site restaurants, featuring international cuisine.
What's the area around Hotel NYX Cancun - Near La Isla Shopping Mall like?
Hotel NYX Cancun - Near La Isla Shopping Mall is a short 8-minute walk from La Isla Shopping Mall and 19 minutes' walk from Hotel Zone Beaches.

Hotel NYX Cancun - Near La Isla Shopping Mall Reviews

Reviews

7.6

Good

8.2/10

Cleanliness

8.0/10

Staff & service

8.0/10

Amenities

7.6/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

10/10 Exceptional

Henok, 7-night trip
Verified Expedia guest review

2/10 Poor

Terrible experience here. Rude staff and very low quality rooms. Would not come back again.
Artin, 7-night family trip
Verified Expedia guest review

8/10 Very good

ruido en las noches por la musica en la piscina y en el loby
Jose, 5-night trip
Verified Expedia guest review

8/10 Very good

The views of the beach and ocean are gorgeous! We were very happy with the service/staff and the amenities at the facility. The music at night was fairly loud, especially for rooms near the pool. It would usually quiet down around 9:30-10pm. There was also some construction going on over a few days in the lobby that removed bar/pool table, but otherwise the overall experience was great!!
Brooke, 3-night family trip
Verified Expedia guest review

6/10 Good

Overall, our stay was quite pleasant. The hotel is located near the La Isla mall so it's a quick walk to many restaurants and activities. However, the beds are quite small. We got a queen bed which really turned out to be a double. There are no elevators as far as I saw. The beach area does need some upkeeping but overall it's kept clean. Reception staff depending on who you get can be rude. Breakfast had very little vegan or vegetarian options. It's just beans and plantains fried everyday. Nothing major. Live music every night and it is very loud. AC in room works but not sure you can really adjust the temperature. We did not get all inclusive. It's 3000 pesos per day if get it separately. We did not. Any additional stay will cost 400 USD per night. Literally no consideration given if you want to extend you stay. Convenience shop is excellently stocked but prices are quite high. However, the hotel staff (except for few receptionist) was very friendly. They truly deserve merit.
Kuldeepkumar, 9-night romance trip
Verified Expedia guest review

2/10 Poor

Claudia, 3-night trip
Verified Expedia guest review

10/10 Exceptional

Esteban, 7-night trip
Verified Expedia guest review

8/10 Very good

Overall, amazing staff and location. Very easy to book transportation and it’s a very nice area near a mall. We only had one issue with the hotel since two staff members assured us a free dinner in their downstairs restaurant only for them to tell us last minute that it was not “valid”. This hotel definitely needs to have better communication because this definitely seemed intentional to in a way trap us to eat there. Our server Hugo was extremely kind and made this entire situation so much better. So please be aware of this before booking
Julissa, 4-night trip with friends
Verified Expedia guest review

10/10 Exceptional

Gorgeous beach great staff. Very clean comfortable rooms.
Michael, 1-night romance trip
Verified Expedia guest review

10/10 Exceptional

Nyashia, 5-night trip
Verified Hotels.com guest review

10/10 Exceptional

The hotel is right where the restaurants and shopping mall is located. Staff is very friendly and felt very safe!
Elizabeth, 4-night family trip
Verified Expedia guest review

10/10 Exceptional

The staff was incredible
Mary, 1-night romance trip
Verified Expedia guest review

4/10 Fair

When booking my trip, I always select the all inclusive filter. Hotel nyx near isla seems like the rest in price and offers. When checking in however, I was told I only selected breakfast. How is an all inclusive hotel all of a sudden NOT all inclusive. After arguing with the hotel and Expedia neither one was able to help out. The cost of 3798 for a week for three people did not cover all inclusive meals and drinks. I had to pay additional 1800 dollars for all inclusive. Can’t say where the glitch is, but if you’re booking all inclusive stay away from Hotel NYX near isla shopping mall.
Jaime, 8-night family trip
Verified Expedia guest review

10/10 Exceptional

Everything was great except for the weeds on the beach.
Elizabeth, 14-night romance trip
Verified Expedia guest review

8/10 Very good

.
Richard, 2-night trip
Verified Expedia guest review

8/10 Very good

The room was very big and clean and the staff was friendly. The location is very convenient and pretty much perfect. The food was also very good. The only not so great things were that it can be a little loud around the property at times. There was a band/party in the lobby and we were able to hear it loud and clear from where our room was (500 block). There was also construction going on in the next room and there was banging all day long. It didn't start too early and ended early as well so it wasn't too bad. The other thing I have to gripe about is that there are two restaurants on the property and the dress code is FORMAL. What on earth? These resorts need to chill with these dress codes. We are on vacation to relax and I understand looking decent but formal seems a bit excessive. The room service and deck restaurant were great. I would return to this hotel.
Christine, 2-night family trip
Verified Expedia guest review

2/10 Poor

jacob, 1-night trip
Verified Expedia guest review

8/10 Very good

Small but big enough
Raul E., 5-night trip
Verified Expedia guest review

10/10 Exceptional

Place was clean with a friendly staff. The room was spacious and had a beautiful view of the lagoon. My wife loved the rain shower head right on the center of the spacious shower room. The location was great easy access to all fine dining and the beach had zero seaweed. Also, loved the daily free breakfast that had so many food options. We will definitely come back to this hotel.
Juan, 5-night family trip
Verified Expedia guest review

8/10 Very good

Great Stay
vanessa, 3-night romance trip
Verified Expedia guest review

10/10 Exceptional

Great place to relax and enjoy the beach
Rene, 4-night family trip
Verified Expedia guest review

10/10 Exceptional

Un excelente hotel. Muy bien ubicado y el personal sumamente atento y servicial. Facilidades muy bonitas y accesibles. Entretenimiento y vistas hermosas. Fui para época de Día de Muertos y realizaron una hermosa competencia de altares la cual pudimos disfrutar ya que las describieron. Aprendimos mucho sobre la tradición. Lo recomiendo a ojos cerrados.
Olga, 6-night trip with friends
Verified Expedia guest review

10/10 Exceptional

Quick getaway
I stayed for a couple of days at the nyx hotel. I have to say that the hotel is well keep very cleaned and close to the mall and shops. The beach is amazing. Friendly staff and the breakfast buffet is a must. Everything so fresh. The pool bar could use some mixology because the drinks were water down aside from that I really enjoyed my stay. I recommend the hotel if your in Cancun and want to enjoy the beach and be close to the mall restaurants and shops.
Alberto, 2-night trip
Verified Hotels.com guest review

2/10 Poor

I’m going to start this review by saying in no way am I rich. I work hard for the money I earn and my main goal in life is to travel. I worked all summer to save for this trip and when the time came I booked it! I was exacerbated when my boyfriend and I finally got to book our trip! We booked at nyx looking on Expedia. We found a hotel that stated “all inclusive” and we even have screenshots of the booking saying it was in fact “all inclusive”. Upon arrival at first glance everything was beautiful, and then check in happened. We were told that our booking was in fact not all inclusive but it is marketed on Expedia as if it is. We were also told, “this is not the first time this has happened”. We stated there must be some mistake as we even have screenshots of our booking. As stated before I am far from rich so the panic for me began to set in as I had not budgeted for any food whatsoever with the expectation it would be provided. We were then told by the hotel there was nothing that they could do and we had to reach out to Expedia. The hotel and us could not reach them by phone after almost an hour and so I began to talk to an agent online. We provided screenshot evidence and also spoke on how the booking was advertised. Expedia basically told us we were completely out of luck and that there was nothing they could/ would do. The hotel told us there was nothing they would do as we booked through Expedia so it “was not their fault”. Expedia and the hotel refused to do anything.
Megan E, 7-night romance trip
Verified Expedia guest review

10/10 Exceptional

The staff were very friendly and helpful. We really enjoyed our stay.
Steve, 12-night family trip
Verified Expedia guest review