Amazing property. Not so good with service. For a place that charges of $1,000 per night you’d think they would staff the front desk and bellman positions so that 20 minute waits are eliminated.
It took us that long to check in. It took 20 minutes to get a porter for our bags. It took 20 minutes to check out. It took 20 minutes to get our bags retrieved from the bungalow. The worst part is that the reception leader was present at a desk and never stepped in to help or change anything. I’d still recommend this place because the over-water bungalows are a one of a kind experience. But just a little frustrated too.
Michael and Giselle
Michael and Giselle, ทริป 2 คืน
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6/10 ดี
11 ก.พ. 2025
Not a five star experience.
The room was nice, but definitely dated. The check in the gentleman was nice, but there was just really no service. They could not walk us to our room which we expect in a five star hotel, especially when you’re staying in the overwater premium bungalow. The fixtures in the bathroom were dated and had lots of grime on them. Also, the ice maker across from our room was broken, and it looked like a had been broken for a long time. Half of the equipment in the gym was broken. We ordered a burger from room Service, and ordered at medium rare and it was an overcooked hockey puck. They brought another one and it was the same thing. The room service lady was super nice. The snorkeling off the room was a 10 out of 10 we actually never ate any more meals in the hotel and people were generally nice but the hotel is just a little tired and after coming from a five star resort in Bora Bora, this was not even close to a five star experience. Very expensive for the service we received.
Scott
Scott, ทริป 4 คืน
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10/10 ไร้ที่ติ
10 ก.พ. 2025
Karen
Karen, ทริป 3 คืน
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6/10 ดี
5 ก.พ. 2025
Big disappointment foodwise
Very nicely located hotel with oldish but rather well maintained bungalows. However, the food offer is mediocre. Compared with the other hotels we stayed at, the selection for breakfast was very poor and the products were of poor quality. For lunch we got a tasteless, well done burger (we ordered medium). The creperie was decent though and it was cool to observe sharks down. In the end we decided to rent a car and eat outside the resort and that was a very good decision.
Krzysztof
Krzysztof, ทริป 3 คืน
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10/10 ไร้ที่ติ
3 ก.พ. 2025
Susan
Susan, ทริป 3 คืน
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10/10 ไร้ที่ติ
31 ม.ค. 2025
Super Friendly
Super friendly, convenient location. Really pretty views. Room was spacious and clean, staff was polite snd helpful. Great stay.
Kameron
Kameron, ทริป 3 คืน
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6/10 ดี
20 ม.ค. 2025
Having stayed a few days earlier at the Hilton Tahiti, I was quite surprised at how run down the Moorea Hilton was. The dining chair cushions were all torn with the stuffing exposed, the over water bungalows were in desperate need of maintenance, decks need to be treated, the room needed to be deep cleaned, and furniture cleaned. This hotel was not up to par with what other Hilton properties.
Julie
Julie, ทริป 7 คืน
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10/10 ไร้ที่ติ
16 ม.ค. 2025
This is easy the best property on the Island. The service here was very friendly and client focused. There were maybe one or two bad apples at the resort with bad attitude but we just learned to avoid them. One thing that could be better is an update to the menu. The food is good, but it could be GREAT with just a little bit more creativity and attention to detail. I highly recommend staying here while traveling in Moorea!
Marco
Marco, ทริปโรแมนติก 4 คืน
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4/10 พอใช้
14 ม.ค. 2025
Rhett
Rhett, ทริป 1 คืน
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8/10 ดีมาก
12 ม.ค. 2025
Amazing resort, overwater bungalow was fantastic. Service was excellent but the food was terrible. Can’t win them all so would still return and eat outside the resort.
Mark
Mark, ทริป 3 คืน
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10/10 ไร้ที่ติ
11 ม.ค. 2025
Heaven on Earth
This place was heaven on earth!! We stayed in the over water bungalows and loved it. The snorkelling was some of the best I have ever done. The staff was super friendly, we enjoyed the free passle boards and kayaks every day.
Michael
Michael, ทริปกับครอบครัว 3 คืน
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10/10 ไร้ที่ติ
11 ม.ค. 2025
William
William, ทริป 3 คืน
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10/10 ไร้ที่ติ
9 ม.ค. 2025
Emeka
Emeka, ทริป 1 คืน
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10/10 ไร้ที่ติ
31 ธ.ค. 2024
Wenting
Wenting, ทริป 6 คืน
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4/10 พอใช้
22 ธ.ค. 2024
Property not in good shape
The resort is not in good condition. Our room had peeling wallpaper, toilet that would not flush properly and the pool deck boards were loose and bowed presenting a safety hazard. While the staff was very nice they seemed overworked. We saw people in the morning at 7am and they were still working at 9pm. It really felt like management was milking the property without fixing anything. We stayed here when it was an Intercontinental and it was night and day difference.
Scott
Scott, ทริป 4 คืน
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10/10 ไร้ที่ติ
22 ธ.ค. 2024
Overwater Bungalow was stellar!
Beautiful accommodations. Bathroom vanity mirror needs to be fixed. The mini bar was unfortunately locked during my stay so I could not access the complimentary drinks. Other than that the staff were extremely pleasant and helpful. Overwater bungalow was stellar. The wood on the deck needs a re-coat. It’s getting pretty patchy in places.
ผู้เข้าพักจริง
ทริป 1 คืน
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10/10 ไร้ที่ติ
21 ธ.ค. 2024
Elyse
Elyse, ทริป 3 คืน
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10/10 ไร้ที่ติ
20 ธ.ค. 2024
Jong wan
Jong wan, ทริป 3 คืน
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6/10 ดี
17 ธ.ค. 2024
Great Location - Hilton is Too Cheap to Invest
Hilton has a beautiful property hear but doesn't do it justice in terms of the management of the facility. People in the hotel were good, maintenance was average (one sink didn't drain, tracks on the dock leading to the bungalow were worn and broken off, etc.).
James
James, ทริป 7 คืน
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10/10 ไร้ที่ติ
17 ธ.ค. 2024
the property was beautiful with a cool lagoon with plenty of fish, sharks and other fun creatures. The staff are extremely helpful and nice.
Nancy
Nancy, ทริปกับเพื่อน 2 คืน
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4/10 พอใช้
11 ธ.ค. 2024
Lost my business forever at any Hilton by having their employees lie to us to try to keep us from dining off of resort property
Melanie
Melanie, ทริปกับเพื่อน 2 คืน
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10/10 ไร้ที่ติ
10 ธ.ค. 2024
This location is absolutely BEAUTIFUL! We stayed in a over the water bungalow! Even though I believe we didn’t get the one we paid for ( we paid for the premium king panoramic view. This should have been either the very end or either side of that and we were put 3 back from that!)it was amazing!