Our stay was good. Hotels.com booked us in a wheelchair accessible room without my requesting it. I didn’t notice on my confirmation. The room was very well equipped for that, but, since we don’t need it, it was sparse. We were without a full closet, no drawers, no kitchen drawers, one chair at the table and a roll in shower. That was not ideal for us. When I asked the hotel about moving they told me I had to contact Expedia. We were only there a few days so rather just dealt with the room. Sonder is similar to European hotels with no front desk, a coded entry, but very clean and well appointed rooms, with patios for each. I would recommend staying there, just pay attention when you reserve through hotels.com that you are booked in the room you requested!