my wife and I stayed here for about two weeks. It is a pretty nice hotel and centrally located. The entire staff especially at the bar lacked good customer service. We had two prices for the same tea and bread. One order at about $5.00 and the order at about $9. Same for cocktail my wife ordered. This time price was consistent but one was a mix of pineapple, orange, and passion while another bar tender told us we could only have pineapple, orange, or passion. The internet connection was very bad on the 8th floor where we stayed. This may be just the 8th floor as the reception area has excellent internet service. Many guests came down at the reception to work. We believe for better internet service. The hotel is also very expensive relative to food and drinks. We did not have breakfast, lunch, or dinner at the hotel since they were very expensive. Buffet breakfast about $25 per person and lunch about $50 per person. But thank goodness the hotel is centrally located so many nearby coffee shops and restaurants have very low or reasonable prices. The security is excellent and the security company has professional, very trained and excellent staff both the outside security and those inside. It is a very nice hotel apart from the bad customer service and the very high prices for food and drinks.