THE FRONT DESK WAS RUDE AND WASNT HONORING MY REQUEST TO EARLY CHECK IN AND SAID THEY DO NOT DO THAT AND I HAVE AN EMAIL
elizabeth
ทริปกับครอบครัว 1 คืน
4/10
There was a front desk attendant whose name is Kasey! you’ll see him in the picture below…
He seemed to Racially Profile me. Me and my Best friend, my Wife were Celebrating our 35th Wedding Anniversary and he spoke Very Degrading statements to me Such as, you’ve Never stayed at a Hotel before along with an Attitude that Implied a Threat to the Security of our Already Paid for Room! I felt I had to Sort of Avoid him while he was on shift.
It’s easy for someone to say you should have gotten a Refund, but who wants to deal with that on the Day of their Anniversary? Besides we were not allowed to check in until 3 pm..
I spoke with the Manager, who was very Nice and the Only Reason We didn’t ask for a Refund!
Would love to do more business with this hotel. But not with Front Desk Personnel who are Not People persons.. Do yourself a Favor Hyatt because you are Well Respected in the Hotel Industry ——- Vet, Vet and Vet again all who will Saddle and Mount Your Front Desk!
ผู้เข้าพักจริง
ทริป 1 คืน
10/10
Always a good experience!
Barry P
ทริป 1 คืน
10/10
Excelente estancia,disfrutamos mucho nuestra visita a los alrededores y saber que íbamos a descansar como en casa ...muchas gracias
Ramon
ทริป 1 คืน
10/10
Joseph
ทริปธุรกิจ 2 คืน
10/10
Eric
ทริป 2 คืน
10/10
Suling
ทริปกับเพื่อน 1 คืน
10/10
Andrea
ทริป 1 คืน
10/10
young
ทริป 1 คืน
10/10
Jodi
ทริป 1 คืน
10/10
Aaron
ทริป 1 คืน
8/10
daniela
ทริป 1 คืน
8/10
Called a few weeks before my stay to request the same room I had the year prior. They said call back the morning of to request it. On the morning I was checking in, I called the hotel multiple times trying to request the room. After calling over 10 times over a period of 7 hours, someone finally picked up the phone and said they were fully booked. Still a great hotel, just don’t know why it took calling so many times to pick up the phone.
ผู้เข้าพักจริง
ทริป 4 คืน
10/10
Great hotel in the travis Lake District of Austin. Excellent staff. Very nice complementary breakfast service in the mornings. Clean & comfortable rooms.
nicole
ทริปกับครอบครัว 5 คืน
10/10
Andrea
ทริปธุรกิจ 1 คืน
10/10
Bernadette
ทริปกับครอบครัว 1 คืน
10/10
It was good breakfast was amazing and convenient
Emmanuel
ทริป 3 คืน
10/10
Hotel was really wonderful.i really like the amenities and it was clean
ranjita
ทริปกับครอบครัว 1 คืน
6/10
Andrea
ทริป 1 คืน
4/10
The hotel is nice clean and quiet. My problem was that the electricity kept going out in my room and only my room. The staff would take its time to fix the issue. And during check out I didnt even get a SORRY!!!!
Roel
ทริป 2 คืน
10/10
Kenneth
ทริป 1 คืน
10/10
Devon
ทริป 1 คืน
10/10
Rocky
ทริปกับเพื่อน 2 คืน
10/10
Nice clean hotel - quiet, nice lobby, nice breakfast. Would definitely stay again