2/10 Poor
11 Nov 2019
Do not book this hotel!
Do not book this so called “hotel”, it’s actually an apartment where you can also book it through Airbnb. The owner of this property is ridiculous! He sent me a private message through Wechat and convinced me to switch to another accommodation which is not the same place as what I booked. I rejected it right away and the owner kept disturbing me by phone call and Wechat messages and claimed that my room was overbooked. Then I called hotels.com to intervened this issue and helped me to secure my booking. The owner was very cunning as he requested me to contact him directly and refused to disclose anything to the customer service representative. Anyway, we checked in successfully and we were told that there’s a cleaning charge of 5000 yen per stay. We are fine with this charge, but we expect them to do cleaning and at least throw the garbage and refill the toilet paper everyday. However, None of these were carried out and I doubt if they have ever washed the bedsheet! The room was very dusty and I kept sneezing everyday! Also, the owner rejected to provide an extra blanket as he claimed that the blanket is good enough for 2 people! If we need an extra blanket, we need to pay extra few hundred yen! After arguing with him, he said he can only offer the blanket free of charge unless we post a good review of this hotel!!! This is very ridiculous and I do not recommend anyone to stay at this hotel!! This hotel will definitely ruin your trip!!!
Verified traveller
4-night trip with friends
Verified Hotels.com guest review
