Mixed Experience – Beautiful Views, but Check-In Needs Work
The check-in process was honestly terrible — there was always a line, and the system really needs improvement. That said, Luke was extremely helpful once I was finally assisted, and I appreciated his professionalism.
I loved my room, especially the gorgeous view and wraparound deck. Falling asleep to the lights across the bay and watching ships leave was magical. Waking up to the most amazing sunrise made the stay feel special.
However, I did find a roach in the room, which was disappointing. On top of that, my room key didn’t work, and instead of resolving the issue quickly, I was told I’d have to get back in the same long line again — frustrating.
The staff in general didn’t come across as very friendly, which made the overall experience feel less welcoming.
This place has a lot of potential because of the setting, but they really need to improve the check-in process and staff attentiveness to make the stay as great as the views.