Overall our stay was good. Hotel is in a good location close to the old town, famous bridge, and other sights. The staff were very friendly and helpful. One concern though, was that the hotel's computer systems were down our entire 2 night stay. The first night and most of the next day, they could not make key cards for us. Staff members were coming up to our rooms and opening the doors for us. This worked, except they never asked for ID to confirm they were letting us in to the right rooms. It made us uncomfortable that a staff member might let someone into our rooms that didn't belong. I understand their systems being down was an unusual circumstance and they were coping as best they could, but that's the reason for the reduced rating.