We booked for the last day of our trip. We specifically booked here so we could relax and get room service. The room service buttons on the phone do not work. Called Guest services who transferred me and i sat on dead air for 20 minutes. Had to go down to the lounge to get dinner and that took longer then it should have. someone took the phone off the hook so they could schmooze with celebs that were there from Comic con. Next morning, called guest services to order breakfast. Was transferred, phone rang and went to hotel main menu. Called back and was told that they did transfer me to the lounge and transferred me again. Same menu. Called a third time and asked for someone to go over there and see if someone will answer phone, was rudely told that maybe they arent doing room and all they can do is transfer me and they can hear the phone ringing at the lounge. This was at 9am and site said breakfast 6am to 10am. we packed up and left so we could get breakfast. Hotel staff doesnt really want to work and is clearly doing minimal. Also, bathroom magnifying mirror had a light ring on it that didnt work. Little things being overlooked will lead to bigger issues. Wont stay here again.
ผู้เข้าพักจริง
ทริป 1 คืน
10/10
Victoria
ทริป 2 คืน
8/10
Bill
ทริปกับครอบครัว 1 คืน
10/10
Renetta.
ทริป 1 คืน
10/10
Very helpful staff. The dinning room served good food
Maria
ทริปกับเพื่อน 1 คืน
8/10
venus
ทริปธุรกิจ 1 คืน
8/10
All good except the “free breakfast”. The restaurant is not part of the hotel so you need vouchers at the lobby. They say kids eat free but the restaurant doesn’t honor that. They need to communicate better
Margarita
ทริปกับครอบครัว 1 คืน
6/10
Room was clean - comfy bed - bad service.
Chris
ทริปธุรกิจ 1 คืน
8/10
Good breakfast, clean room.
Manindra
ทริป 1 คืน
2/10
The lady was so rude at the front desk I was so annoyed with that whole interaction I get sometimes people have bad days but she was just unprofessional
Baudelio
ทริปกับเพื่อน 2 คืน
6/10
Valerie
ทริปกับครอบครัว 3 คืน
10/10
Matthew
ทริป 1 คืน
8/10
This is my “go to” hotel as I travel through Albuquerque. I will say…things are a bit different as (a) they now charge for parking although it’s on the honor system (if you say you’re using the lot, they charge you) and (b) there was a large blue cable hanging from our ceiling. I believe it was coated Ethernet cable but it was sagging all the way across our ceiling like it was just left there. Other than that…good hotel!
Geoffrey
ทริปกับครอบครัว 1 คืน
2/10
First of all the front desk lady charged our card twice. Then the room was hot and when calling the front desk they did not answer, called them twice and they did not pick up the phone. The a.c did not work. It was an awful experience!
Fred
ทริป 1 คืน
10/10
Great service
Ruby
ทริป 2 คืน
6/10
Penelope
ทริปกับเพื่อน 1 คืน
10/10
Joseph
ทริป 1 คืน
10/10
Sylvia
ทริป 3 คืน
4/10
Carol
ทริป 1 คืน
10/10
It was a great trip thank you!
Mishelle
ทริปกับเพื่อน 3 คืน
10/10
Salvador
ทริป 1 คืน
6/10
Dionysia
ทริป 1 คืน
10/10
Derek
ทริป 1 คืน
8/10
The bathroom is tiny and shower head is not good. Not a very good place if you want to walk for a bite to eat.