2/10 Poor
15 Nov 2024
Dishonest and disgisting
I rented a room via Hotels.com. Was supposed to be non smoking as my partner has astma and i simply cant stand cigarette smoke. The room smelled AGGRESSIVELY of smoke, and seeing the type of folx that were renting as well as the premises, i doubt theres a single room there that hasnt been smoked in. The room was quite disgusting, weird stuff smeared on the walls, mirror looked like theyd used a nasty old towl to "clean" it, the lampshade was smashed, burnt inscense sticks wedged behing the headboard, odd colored crap smeared on the bathtub.
We immediately went to the front desk and asked for a non smoking room. They said they had nothing else available, but offered a refund. Said all i needed to do was call expedia and let them know, that they would in turn call them and they'd give them the verification. I called first thing the next morning and they denied my refund even though we hadnt spent even 10 minutes there. Very angry at being lied to and ripped off.
Carmen
Carmen, 1-night trip
Verified Hotels.com guest review