4/10 Fair
15 Mar 2020
I paid previous night and received confirmation of booking from Expedia. I called 3 tomes on the way from Dhaka but not picked up by anyone. When I reached at noon, the resort people were telling there was no booking in my name. I showed the booking confirmation. But they kept my car waiting out side of gate and asking me to cancel the booking!! They were saying 'Saheb Bari resort' had cancelled their contract with Expedia and are not accountable to receive or entertain us. You may understand how much embarrassing that was for me with my family. At last one senior representative for their owners side intervened and asked their Manager to receive and arrange a one bed smaller cottage room out of the main building. My booking was for a Executive twin bed room. Excutive
Verified traveller
1-night trip
Verified Expedia guest review