The people there were so nice, & friendly, as well as helpful. The parking is off-site, but there is a shuttle included with the activity pass (also covers the parking). There is not a pool, but the shuttle will take you to their "sister hotel", & we had free use of the pool there, whenever we wanted. There were also multiple activities, at no charge, every day, plus several activities at a individual cost. Nice place - definitely recommend, if you are going to be in Eureka Springs, Arkansas.