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Palmaïa-The House of AïA: All Inclusive Wellness Resort

5.0 star property
Upmarket beachfront resort with spa, near Piste Cyclable sur Paseo Xaman-Ha

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Photo gallery for Palmaïa-The House of AïA: All Inclusive Wellness Resort

Enjoy breathtaking views of the pristine beach from this serene outdoor space.
Property video
Relax in a tranquil ocean-view lounge with wicker chairs, a sofa, and a small table.
Step into the grand entrance of Atlantis, where a rustic archway frames a cozy seating area with a wooden bench and table.
Relax by the resort pool, surrounded by palm trees and offering a view of the ocean.
Nestled close to Piste Cyclable sur Paseo Xaman-Ha and Playa del Carmen Maritime Terminal, Palmaïa-The House of AïA: All Inclusive Wellness Resort offers a tranquil retreat. Relax at one of the 4 outdoor pools, indulge in spa treatments like hydrotherapy and deep-tissue massages at Atlantis: Spa in the Jungle or enjoy Mediterranean cuisine at one of the 4 on-site restaurants. With free beach cabanas, yoga classes and helpful staff available - your stay is sure to be an unforgettable experience.
VIP Access

Reviews

9.8 out of 10
Exceptional

Popular amenities

  • Bar
  • Non-smoking
  • Free parking

Main amenities (12)

  • Daily housekeeping
  • On the beach
  • 4 restaurants and 3 bars/lounges
  • 2 swim-up bars
  • Full-service spa
  • 6 outdoor pools
  • Free children's club
  • Health club
  • Free use of bicycles
  • Free beach cabanas
  • Free beach club on site
  • Beach umbrellas

Feel at home (6)

  • Supervised childcare (surcharge)
  • Children's pool
  • Children's club (free)
  • Separate sitting area
  • Television
  • Terrace
The current price is ฿23,764
฿28,842 total
includes taxes & fees
20 Aug - 21 Aug

Room options

Available filters for rooms
Showing 10 of 10 rooms

View all photos for Family King Suite Ocean View

Enjoy a spacious room with a large bed, seating area, and balcony offering a view of the sea.

Family King Suite Ocean View

Highlights

Furnished balcony or patio
Separate sitting area
Air conditioning
Free minibar items
Smart TV
Pillow menu
Blackout curtains
Premium bedding
  • 50 sq m
  • 1 bedroom
  • Sea view
  • Sleeps 4
  • 1 King Bed and 1 Large Single Bunk Bed

View all photos for Family Master Suite

Relax in a spacious room with a large bed, seating area, and balcony overlooking lush greenery.

Family Master Suite

Highlights

Furnished balcony or patio
Separate sitting area
Private indoor hot tub
Air conditioning
Free minibar items
Smart TV
Pillow menu
Blackout curtains
  • 66 sq m
  • 2 bedrooms
  • Sleeps 4
  • 1 King Bed and 1 Single Bunk Bed

View all photos for King Suite Ocean View

Enjoy ocean views from the large bed, seating area, and window in this stylish room.

King Suite Ocean View

10.0 out of 10
Exceptional
(5 reviews)

Highlights

Furnished balcony or patio
Separate sitting area
Air conditioning
Free minibar items
Smart TV
Pillow menu
Blackout curtains
Premium bedding
  • 50 sq m
  • 1 bedroom
  • Sea view
  • Sleeps 2
  • 1 King Bed

View all photos for Queen Suite Ocean View

Two double beds with white linens and a throw blanket, a wooden ceiling fan, and a green headboard.

Queen Suite Ocean View

10.0 out of 10
Exceptional
(2 reviews)

Highlights

Furnished balcony or patio
Separate sitting area
Air conditioning
Free minibar items
Smart TV
Pillow menu
Blackout curtains
Premium bedding
  • 50 sq m
  • 1 bedroom
  • Sea view
  • Sleeps 3
  • 2 Queen Beds

View all photos for King Suite with Bathtub Ocean view

Enjoy the ocean view from the large window and balcony, featuring a sofa, armchairs, and a small table.

King Suite with Bathtub Ocean view

10.0 out of 10
Exceptional
(2 reviews)

Highlights

Furnished balcony or patio
Separate sitting area
Private indoor hot tub
Air conditioning
Free minibar items
Smart TV
Pillow menu
Blackout curtains
  • 50 sq m
  • 1 bedroom
  • Sea view
  • Sleeps 2
  • 1 King Bed

View all photos for King Suite with Bathtub

Relax in comfort with a large bed, sofa, and armchairs in this well-appointed room, featuring a balcony with a view.

King Suite with Bathtub

10.0 out of 10
Exceptional
(1 review)

Highlights

Furnished balcony or patio
Separate sitting area
Private indoor hot tub
Air conditioning
Free minibar items
Smart TV
Pillow menu
Blackout curtains
  • 50 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Family King Suite

Relax in a spacious room with a large bed, seating area, and balcony overlooking lush greenery.

Family King Suite

10.0 out of 10
Exceptional
(10 reviews)

Highlights

Furnished balcony or patio
Separate sitting area
Air conditioning
Free minibar items
Smart TV
Pillow menu
Blackout curtains
Premium bedding
  • 50 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Large Single Bunk Bed

View all photos for Queen Suite

Relax in this inviting room with two double beds, a balcony offering a view of the outdoors, and a cozy seating area.

Queen Suite

10.0 out of 10
Exceptional
(8 reviews)

Highlights

Furnished balcony or patio
Separate sitting area
Air conditioning
Free minibar items
Smart TV
Pillow menu
Blackout curtains
Premium bedding
  • 50 sq m
  • 1 bedroom
  • Sleeps 3
  • 2 Queen Beds

View all photos for Family Master Suite Ocean View

Premium bedding, free minibar, in-room safe, blackout curtains

Family Master Suite Ocean View

10.0 out of 10
Exceptional
(1 review)

Highlights

Furnished balcony or patio
Separate sitting area
Private indoor hot tub
Air conditioning
Free minibar items
Smart TV
Pillow menu
Blackout curtains
  • 66 sq m
  • 2 bedrooms
  • Sea view
  • Sleeps 4
  • 1 King Bed and 1 Single Bunk Bed

View all photos for King Suite

Relax in a serene space with a large bed, wooden desk, and ocean views from the balcony.

King Suite

10.0 out of 10
Exceptional
(8 reviews)

Highlights

Furnished balcony or patio
Separate sitting area
Air conditioning
Free minibar items
Smart TV
Pillow menu
Blackout curtains
Premium bedding
  • 50 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

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About the area

Map
Paseo Xaman Ha, Lt.1, Playacar, Playa del Carmen, QROO, 77710

What's nearby

  • Playacar Beach - 2 min walk - 0.2 km
  • Quinta Avenida - 6 min drive - 4.3 km
  • Playa del Carmen Maritime Terminal - 6 min drive - 4.3 km
  • Xplor Theme Park - 7 min drive - 6.4 km
  • Xcaret Eco Theme Park - 10 min drive - 8.5 km

Getting around

  • Cancun, Quintana Roo (CUN-Cancun Intl.) - 57 min drive
  • Cozumel, Quintana Roo (CZM-Cozumel Intl.) - 12.3 miles/19.8 km

Restaurants

  • ‪Festival Grand Buffet - ‬7 min walk
  • ‪Rosa Roja - ‬18 min walk
  • ‪El Gaucho Steakhouse - ‬15 min walk
  • ‪Cupcake Cafe - ‬9 min walk
  • ‪RIU Yucatan - ‬17 min walk

About this property

Palmaïa-The House of AïA: All Inclusive Wellness Resort

At Palmaïa-The House of AïA: All Inclusive Wellness Resort, you can spend time at the beach enjoying free cabanas, beach umbrellas and beach massages, plus you'll only be steps from Playacar Beach. 6 outdoor pools provide fun for everyone, while guests in the mood for pampering can visit the spa to indulge in deep-tissue massages, body wraps and aromatherapy. MAR DE OLIVO, one of 4 restaurants, serves Mediterranean cuisine and is open for dinner. Other highlights at this luxurious resort include 2 swim-up bars, a free kid's club and a beach bar. Fellow travellers say great things about the helpful staff and overall property condition.

All-inclusive

This resort is all-inclusive. On-site food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

All à la carte meals, snacks and beverages included
24-hour room service
In-room minibar (all beverages included)
Meals and beverages at companion properties

Activities and facilities/equipment

All on-site activities and use of facilities and equipment are included.

Land activities

Fitness facilities

Lessons/classes/games

Yoga

Entertainment

On-site entertainment and activities
On-site live performances

Languages

English, Spanish

At a glance

DONE

Hotel size

    • 234 units
    • Arranged over 4 floors
DONE

Arriving/Leaving

    • Check-in start time: 3:00 PM; check-in end time: anytime
    • Early check-in subject to availability
    • Minimum check-in age – 18
    • Check-out time is noon
    • Late check-out subject to availability
DONE

Special check-in instructions

    • Front desk staff will greet guests on arrival at the property
    • Children under 4 years old are not permitted.
    • This property serves mostly plant-based meals.
DONE

Required at check-in

    • Credit card, debit card or cash deposit required for incidental charges
    • Government-issued photo ID may be required
    • Minimum check-in age is 18
DONE

Children

    • No cots (infant beds)
    • Supervised childcare*
    • Free children's club
DONE

Pets

    • Pets not allowed
    • Service animals welcome
WIFI

Internet

    • Free WiFi in public areas
    • Free WiFi in rooms
LOCAL_PARKING

Parking

    • Free on-site self-parking
    • On-site parking is limited
DONE

Other information

    • Smoke-free property

Property amenities

Food and drink

  • 4 restaurants
  • 3 bars/lounges
  • 2 swim-up bars
  • Beach bar
  • Coffee shop
  • 24-hour room service
  • Snack bar/deli

Travelling with children

  • Free children's club
  • Children's pool
  • Supervised childcare (surcharge)
  • Art supplies
  • Baby bath
  • Paddleboard on-site

What to do

  • On the beach
  • Free beach club
  • Beach yoga
  • Paddleboard on-site

Services

  • 24-hour front desk
  • Concierge services
  • Tour/ticket assistance
  • Dry cleaning/laundry services
  • Hair salon
  • Luggage storage
  • Multilingual staff
  • Porter/bellhop
  • Free beach cabanas
  • Free bike hire
  • Free pool cabanas
  • Beach sunloungers
  • Beach towels
  • Beach umbrellas
  • Pool loungers
  • Pool umbrellas
  • Paddleboard on-site

Facilities

  • 7 buildings/towers
  • Built in 2019
  • ATM/banking
  • Safe-deposit box at front desk
  • Terrace
  • 24-hour fitness centre
  • 6 outdoor pools
  • Designer shops on-site
  • Full-service spa
  • Massage/treatment rooms
  • At least 80% of food locally sourced
  • At least 80% organic food
  • Vegan dining options
  • Vegetarian dining options
  • Locally owned and organised tours and activities
  • Banquet hall
  • Outdoor entertainment area
  • Outdoor furniture
  • Walkway to water

Accessibility

  • Lift
  • Smooth flooring in room

Room amenities

Be entertained

  • 50-inch Smart TV
  • Digital TV channels

Home comfort

  • Air conditioning (climate-controlled)
  • Ceiling fan
  • Free stocked minibar
  • Espresso maker
  • Electric kettle
  • Bathrobes and slippers
  • Iron/ironing board
  • Window screens

Sleep well

  • Pillow menu
  • Blackout curtains
  • Turndown service
  • Premium bedding

What to enjoy

  • Furnished balcony/patio
  • Separate sitting area

Freshen up

  • Designer toiletries
  • Hairdryer
  • Towels
  • Toothbrush and toothpaste (on request)
  • Toilet paper

Stay connected

  • Free WiFi
  • Free international and local calls

Food and drink

  • Free bottled water

More

  • Daily housekeeping
  • In-room safe (laptop compatible)
  • Eco-friendly toiletries
  • Eco-friendly cleaning products provided
  • Energy-saving switches

Special features

Spa

Guests can pamper themselves with a trip to the on-site spa, which has 5 treatment rooms. Massages are available on the beach and in the spa. Other services include deep-tissue massages, hot stone massages and facials. A variety of treatment therapies are provided, including aromatherapy, Ayurvedic and hydrotherapy. The spa is open daily.

Dining

MAR DE OLIVO – Overlooking the ocean, this fine-dining restaurant specialises in Mediterranean cuisine and only serves dinner.
LEK – This fine-dining restaurant specialises in Mexican cuisine and only serves dinner. Open daily.
UME – This fine-dining restaurant specialises in Asian cuisine and only serves dinner. Open daily.
SU CASA – This beachfront restaurant specialises in vegan cuisine and serves breakfast, brunch and dinner. Open daily.
Eolo Beach Club – This bar is located on the beach. Open daily.

Awards and affiliations

This property is affiliated with the International LGBTQ+ Travel Association (IGLTA) and welcomes lesbian, gay, bisexual, transgender, queer, intersex and asexual (LGBTQ+) guests.
The property is a member of Preferred Hotels & Resorts.

Fees & policies

Optional extras

  • Early check-in can be arranged for an extra charge (subject to availability)
  • Late check-out can be arranged for an extra charge (subject to availability)

Children & extra beds

  • In-room babysitting is available for an extra charge
  • Supervised childcare is available for an extra charge
  • Guests must contact this property in advance to reserve high chair

Pool, spa, & gym (if applicable)

  • Pool access available from 8:00 AM to 8:00 PM
  • Reservations are required for massage services and spa treatments and can be made by contacting the property before arrival at the number on the booking confirmation

Policies

This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children. If you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room.
Only registered guests are allowed in the guestrooms.
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).
This property accepts credit cards, debit cards and cash.
Credit cards accepted: Visa, Mastercard, American Express
Cashless transactions are available.
Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.
Children under 4 years old are not permitted.

Also known as

Sandos Palm Bay Playacar All Inclusive All-inclusive property
Sandos Palm All Inclusive All-inclusive property
Sandos Palm All Inclusive
Palmaïa Riviera Maya All Inclusive All-inclusive property
Palmaïa Riviera Maya All Inclusive Playa del Carmen
All-inclusive property Palmaïa Riviera Maya - All Inclusive
Palmaïa Riviera Maya - All Inclusive Playa del Carmen
Palmaïa Riviera Maya All Inclusive
Sandos Palm Bay Playacar All Inclusive
Palmaia Riviera Maya Inclusive

Frequently asked questions

Does Palmaïa-The House of AïA: All Inclusive Wellness Resort offer free cancellation for a full refund?

Yes, Palmaïa-The House of AïA: All Inclusive Wellness Resort does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in, depending on the property's cancellation policy. Just make sure that you check this property's cancellation policy for the exact terms and conditions.

Is there a pool at Palmaïa-The House of AïA: All Inclusive Wellness Resort?

Yes, there are 6 outdoor pools and a children's pool. Guests have pool access from 8:00 AM to 8:00 PM.

Are pets allowed at Palmaïa-The House of AïA: All Inclusive Wellness Resort?

Sorry, pets aren't allowed, but service animals are welcome.

Is parking offered on site at Palmaïa-The House of AïA: All Inclusive Wellness Resort?

Yes, there's free self parking. Parking spaces may be limited.

What are the check-in and check-out times at Palmaïa-The House of AïA: All Inclusive Wellness Resort?

Check-in start time: 3:00 PM; check-in end time: anytime. There's a charge for early check-in (subject to availability). Check-out time is noon. Late check-out is available for a charge (subject to availability).

Is there an on-site casino at Palmaïa-The House of AïA: All Inclusive Wellness Resort?

No, this resort doesn't have a casino, but Riviera Gran Casino (9-min drive) is nearby.

What is there to do at Palmaïa-The House of AïA: All Inclusive Wellness Resort and nearby?

Have fun with on-site activities such as beach yoga and cycling. Additional recreation on-site includes yoga. Indulge in a treatment at the spa and enjoy a swim in one of the 6 outdoor swimming pools. Palmaïa-The House of AïA: All Inclusive Wellness Resort also has 2 swim-up bars and a 24-hour fitness centre.

Are there restaurants at or near Palmaïa-The House of AïA: All Inclusive Wellness Resort?

Yes, there are 4 on-site restaurants, featuring beachfront dining, Mediterranean cuisine and ocean views.

Does Palmaïa-The House of AïA: All Inclusive Wellness Resort have any outdoor private spaces?

Yes, every room features a furnished balcony or patio.

What's the area around Palmaïa-The House of AïA: All Inclusive Wellness Resort like?

Palmaïa-The House of AïA: All Inclusive Wellness Resort is located on the waterfront in Playacar, a short 18-minute walk from Piste Cyclable sur Paseo Xaman-Ha and 2 minutes' walk from Playacar Beach.

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Palmaïa-The House of AïA: All Inclusive Wellness Resort Reviews

Reviews

9.8

Exceptional

10/10

Cleanliness

9.8/10

Staff & service

9.8/10

Amenities

10/10

Property conditions & facilities

10/10

Eco-friendliness

Popular mentions

Food
Service staff
Beach
Room
Restaurant
Spa
Recreation
Family friendly
Bar
View

What guests liked

  • The beach at this property is outstanding, wide, and full of soft sand with plenty of loungers and cabanas available. (31 reviews)
  • The spa at this property offers an exceptional experience with cenotes, individual rooms, and treatments that are highly praised by guests. (18 reviews)
  • The pools were described as nice, big, and pristine, with one being like swimming in a lake. (11 reviews)
AI Sparkle IconFrom real guest reviews summarized by AI.

Reviews

10/10 Excellent

Palmaia staff go above and beyond to ensure guests have the best experience. I’ve stayed twice, and I’m already looking to return.
Edward, 3-night trip

10/10 Excellent

The food, the service, the environment, the activities, truly all a 10/10. Couldn’t have asked for a more perfect vacation because they simply did it all.
Vaidehi, 4-night trip

10/10 Excellent

Very clean, very modern, very trendy overall, great experience
David, 3-night trip

10/10 Excellent

Enjoyed our stay
PREETIE, 4-night trip

10/10 Excellent

Best place in the world
Atmore, 4-night trip

10/10 Excellent

Best hotel i stay in my life so beautiful peacefull service 10 outt of 10 super quite i felt special they treat me well and my family also!! Food amazing they are available 24/7 for you i love it there
doailyn, 5-night trip

10/10 Excellent

Superior quality, luxury, perfect to relax . Meditation and yoga available . Will come back again.
Yai, 3-night trip

10/10 Excellent

The experience from beginning to end was amazing. Highly recommend for anyone looking to rest, reset, and recharge. The staff was very hospitable, the property was beautiful and the plant-based cuisine was great, even for a meat eater like me. The wellness programming was great too, from the traditional Temazcal ceremony, pranayama, yoga and the meditation concert among other things. We will be going back soon!
Deston, 4-night trip

10/10 Excellent

Everything about this resort is wonderful
Inci, 4-night trip

8/10 Good

Food was ok
heba, 3-night trip

10/10 Excellent

It's such a gift to be able to visit Palmaia for the second time. The staff is wonderfully friendly and helpful. The food is hit or miss, but it's so nice there, you won't care that much. I still managed to gain 4lbs so I clearly ate pretty well! The servers and bartenders are knowledgeable and attentive. The spa is beautiful and the therapists there are amazing. There are a variety of daily activities. The nomadic guides, Kasandra and Esteban, are gems!
View from my suite.
Kamilah, 7-night trip

10/10 Excellent

Beautiful stay with beautiful staff!
Palak, 5-night trip

8/10 Good

Very nice resort but absolutely no nighttime entertainment and limited restaurant options.
Tatyana, 4-night trip

10/10 Excellent

High quality hotel, impeccable rooms, secluded beach, quiet with no parties around. Sophisticated people
Carl David, 7-night trip

10/10 Excellent

This is an incredible place!
Kimberly, 5-night trip

10/10 Excellent

Anniversary Trip

The greatest getaway ever!! The staff was absolutely the best. The food was amazing!! The accommodations were second to none.. we will be back soon!!
Quincy, 3-night trip

10/10 Excellent

Great place for a relaxing vacation. The ocean views and beach were amazing.
Dean, 10-night trip

10/10 Excellent

Everything was amazing. The staff, the spa, the rituals, the layout etc. it’s wonderfully quiet with some dance options in the evening. Only thing is there should be just a few more meat options for us carnivores. Everything else was bliss
Jared, 5-night trip

10/10 Excellent

The trip was amazing and I can’t wait to plan my next trip there
Anna, 3-night trip

10/10 Excellent

Beautiful. Top 20 hotels I’ve ever stayed in.
Meagan B, 4-night trip

10/10 Excellent

I had an incredible stay at Palmaia. From the staff, to the room, restaurants and amenities everything was absolutely amazing. I went by myself and it was very resourcing. Lots of activities such as breathing session, yoga, meditation, gym and spa treatments that are out of this world. The food was terrific and the mocktail list is spectacular. I would recommend without hesitation as a solo traveller, friends or couple. I find it might be a little boring for the kids (depending on your kids!) Enjoy!
Julie, 3-night trip

8/10 Good

Excellent. Made for plant-based diet people.
Bernardo, 4-night trip

10/10 Excellent

Absolutely love the experience and hospitality 10/10
Swapnil, 3-night trip

10/10 Excellent

The best resort ever
vedat, 5-night trip

10/10 Excellent

It was a magical weekend. The amenities, the food, the staff, the setting. All wonderful for peace and rest
Maria, 4-night trip