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Palmaïa-The House of AïA: All Inclusive Wellness Resort

5.0 star property
Upmarket beachfront resort with spa, near Piste Cyclable sur Paseo Xaman-Ha

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your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Palmaïa-The House of AïA: All Inclusive Wellness Resort

Exterior
King Suite Ocean View | Premium bedding, free minibar, in-room safe, blackout curtains
Exterior
On the beach, white sand, free beach cabanas, sun-loungers
4 restaurants, breakfast, dinner, brunch served; Mediterranean cuisine
VIP Access

Reviews

9.8 out of 10

Exceptional

Popular amenities

  • Pool
  • Bar
    Bar
  • Non-smoking
    Non-smoking
  • Spa
    Spa
  • Gym
    Gym
  • Free parking
    Free parking
Main amenities
  • Daily housekeeping
  • On the beach
  • 4 restaurants and 2 poolside bars
  • 3 bars/lounges
  • Full-service spa
  • 4 outdoor pools
  • Free children's club
  • Health club
  • Free use of bicycles
  • Free beach cabanas
  • Free beach club on site
  • Beach umbrellas
Feel at home
  • Supervised childcare (surcharge)
  • Children's pool
  • Children's club (free)
  • Playground on-site
  • Separate sitting area
  • Television
The price is ฿29,570
฿35,847 total
includes taxes & fees
22 Nov - 23 Nov

Room options

Available filters for rooms
Showing 10 of 10 rooms

View all photos for Family King Suite Ocean View

Family King Suite Ocean View | Premium bedding, free minibar, in-room safe, blackout curtains

Family King Suite Ocean View

Highlights

Furnished balcony or patio
Separate sitting area
Air conditioning
Free cots/infant beds
Free minibar items
Smart TV
Pillow menu
Ceiling fan
  • 50 sq m
  • Sea view
  • Sleeps 4
  • 1 King Bed and 1 Large Single Bunk Bed

View all photos for Family Master Suite

Premium bedding, free minibar, in-room safe, blackout curtains

Family Master Suite

Highlights

Furnished balcony or patio
Separate sitting area
Private indoor hot tub
Air conditioning
Free cots/infant beds
Free minibar items
Smart TV
Pillow menu
  • 66.0 sq m
  • Sleeps 4
  • 1 King Bed and 1 Single Bunk Bed

View all photos for King Suite Ocean View

King Suite Ocean View | Premium bedding, free minibar, in-room safe, blackout curtains

King Suite Ocean View

Highlights

Furnished balcony or patio
Separate sitting area
Air conditioning
Free minibar items
Smart TV
Pillow menu
Separate bedroom
Ceiling fan
  • 50 sq m
  • Sea view
  • Sleeps 2
  • 1 King Bed

View all photos for Queen Suite Ocean View

Premium bedding, free minibar, in-room safe, blackout curtains

Queen Suite Ocean View

Highlights

Furnished balcony or patio
Separate sitting area
Air conditioning
Free minibar items
Smart TV
Pillow menu
Separate bedroom
Ceiling fan
  • 50 sq m
  • Sea view
  • Sleeps 3
  • 2 Queen Beds

View all photos for King Suite with Bathtub Ocean view

Premium bedding, free minibar, in-room safe, blackout curtains

King Suite with Bathtub Ocean view

Highlights

Furnished balcony or patio
Separate sitting area
Private indoor hot tub
Air conditioning
Free minibar items
Smart TV
Pillow menu
Separate bedroom
  • 50 sq m
  • Sea view
  • Sleeps 2
  • 1 King Bed

View all photos for King Suite with Bathtub

King Suite with Bathtub | Premium bedding, free minibar, in-room safe, blackout curtains

King Suite with Bathtub

Highlights

Furnished balcony or patio
Separate sitting area
Private indoor hot tub
Air conditioning
Free minibar items
Smart TV
Pillow menu
Separate bedroom
  • 50 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Family King Suite

Premium bedding, free minibar, in-room safe, blackout curtains

Family King Suite

Highlights

Furnished balcony or patio
Separate sitting area
Air conditioning
Free cots/infant beds
Free minibar items
Smart TV
Pillow menu
Ceiling fan
  • 50 sq m
  • Sleeps 4
  • 1 King Bed and 1 Large Single Bunk Bed

View all photos for Queen Suite

Queen Suite | Premium bedding, free minibar, in-room safe, blackout curtains

Queen Suite

Highlights

Furnished balcony or patio
Separate sitting area
Air conditioning
Free minibar items
Smart TV
Pillow menu
Separate bedroom
Ceiling fan
  • 50 sq m
  • Sleeps 3
  • 2 Queen Beds

View all photos for Family Master Suite Ocean View

Premium bedding, free minibar, in-room safe, blackout curtains

Family Master Suite Ocean View

Highlights

Furnished balcony or patio
Separate sitting area
Private indoor hot tub
Air conditioning
Free cots/infant beds
Free minibar items
Smart TV
Pillow menu
  • 66 sq m
  • Sea view
  • Sleeps 4
  • 1 King Bed and 1 Single Bunk Bed

View all photos for King Suite

King Suite | Premium bedding, free minibar, in-room safe, blackout curtains

King Suite

Highlights

Furnished balcony or patio
Separate sitting area
Air conditioning
Free minibar items
Smart TV
Pillow menu
Separate bedroom
Ceiling fan
  • 50 sq m
  • Sleeps 2
  • 1 King Bed

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About the area

Map
Paseo Xaman Ha, Lt.1, Playacar, Playa del Carmen, QROO, 77710

What's nearby

  • Playacar Golf Club - 6 min drive - 2.6 km
  • Quinta Avenida - 9 min drive - 4.2 km
  • Playa del Carmen Maritime Terminal - 9 min drive - 4.3 km
  • Xplor Theme Park - 9 min drive - 6.8 km
  • Xcaret Eco Theme Park - 13 min drive - 7.6 km

Getting around

  • Cancun, Quintana Roo (CUN-Cancun Intl.) - 57 min drive
  • Cozumel, Quintana Roo (CZM-Cozumel Intl.) - 12.3 miles/19.8 km

Restaurants

  • ‪Festival Grand Buffet - ‬7 min walk
  • ‪Rosa Roja - ‬18 min walk
  • ‪El Gaucho Steakhouse - ‬15 min walk
  • ‪Cupcake Cafe - ‬9 min walk
  • ‪RIU Yucatan - ‬17 min walk

About this property

Palmaïa-The House of AïA: All Inclusive Wellness Resort

At Palmaïa-The House of AïA: All Inclusive Wellness Resort, you can spend time at the beach enjoying free cabanas, beach umbrellas and beach massages, plus you'll only be within a 10-minute drive of Xplor Theme Park. 4 outdoor pools provide fun for everyone, while guests in the mood for pampering can visit the spa to indulge in deep-tissue massages, body wraps and aromatherapy. MAR DE OLIVO, one of 4 restaurants, serves Mediterranean cuisine and is open for dinner. Other highlights at this luxurious resort include 2 poolside bars, a free kid's club and a beach bar. Fellow travellers say great things about the helpful staff and overall property condition.

All-inclusive

This resort is all-inclusive. On-site food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

All à la carte meals, snacks and beverages included
24-hour room service
In-room minibar (all beverages included)
Meals and beverages at companion properties

Activities and facilities/equipment

All on-site activities and use of facilities and equipment are included.

Land activities

Fitness facilities
Children's club

Lessons/classes/games

Yoga

Entertainment

On-site entertainment and activities
On-site live performances

Languages

English, Spanish

At a glance

Hotel size

  • 234 units
  • Arranged over 4 floors

Arriving/Leaving

  • Check-in start time: 3:00 PM; check-in end time: anytime
  • Early check-in subject to availability
  • Minimum check-in age – 18
  • Check-out time is noon
  • Late check-out subject to availability

Restrictions related to your trip

  • Check COVID-19 restrictions

Special check-in instructions

  • Front desk staff will greet guests on arrival
  • This property serves mostly plant-based meals.

Required at check-in

  • Credit card, debit card or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18

Children

  • Supervised childcare*
  • Free children's club

Pets

  • Pets not allowed
  • Service animals welcome

Internet

  • Free WiFi in public areas
  • Free WiFi in rooms

Parking

  • Free on-site self-parking
  • On-site parking is limited

Other information

  • Smoke-free property

Property amenities

Food and drink

  • 4 restaurants
  • 3 bars/lounges
  • 2 poolside bars
  • Beach bar
  • Coffee shop
  • 24-hour room service
  • Snack bar/deli

Travelling with children

  • Free children's club
  • Children's pool
  • Playground
  • Supervised childcare (surcharge)
  • Children's games
  • Paddleboard on-site

What to do

  • On the beach
  • Free beach club
  • Beach yoga
  • Paddleboard on-site

Services

  • 24-hour front desk
  • Concierge services
  • Tour/ticket assistance
  • Dry cleaning/laundry services
  • Hair salon
  • Luggage storage
  • Multilingual staff
  • Porter/bellhop
  • Free beach cabanas
  • Free bike hire
  • Free pool cabanas
  • Beach sunloungers
  • Beach towels
  • Beach umbrellas
  • Pool loungers
  • Pool umbrellas
  • Paddleboard on-site

Facilities

  • 7 buildings/towers
  • Built in 2019
  • ATM/banking
  • Safe-deposit box at front desk
  • Terrace
  • 24-hour fitness centre
  • 4 outdoor pools
  • Designer shops on-site
  • Full-service spa
  • Massage/treatment rooms
  • At least 80% of food locally sourced
  • At least 80% organic food
  • Vegan dining options
  • Vegetarian dining options
  • Locally owned and organised tours and activities
  • Banquet hall
  • Outdoor entertainment area
  • Outdoor furniture
  • Walkway to water

Accessibility

  • Lift
  • Smooth flooring in room

Room amenities

Be entertained

  • 50-inch Smart TV
  • Digital TV channels

Home comfort

  • Air conditioning (climate-controlled)
  • Ceiling fan
  • Free stocked minibar
  • Espresso maker
  • Electric kettle
  • Dressing gowns and slippers
  • Iron/ironing board
  • Window screens

Sleep well

  • Pillow menu
  • Blackout curtains
  • Turndown service
  • Premium bedding

What to enjoy

  • Furnished balcony/patio
  • Separate sitting area

Freshen up

  • Designer toiletries
  • Hairdryer
  • Towels
  • Toothbrush and toothpaste (on request)
  • Toilet paper

Stay connected

  • Free WiFi
  • Free international and local calls

Food and drink

  • Free bottled water

More

  • Daily housekeeping
  • In-room safe (laptop compatible)
  • Eco-friendly toiletries
  • Eco-friendly cleaning products provided
  • Energy-saving switches

Special features

Spa

Atlantis: Spa in the Jungle has 5 treatment rooms. Massages are available on the beach and in the spa. Other services include deep-tissue massages, hot stone massages and facials. A variety of treatment therapies are provided, including aromatherapy, Ayurvedic and hydrotherapy. The spa is open daily.

Dining

MAR DE OLIVO – Overlooking the ocean, this fine-dining restaurant specialises in Mediterranean cuisine and only serves dinner.
LEK – This fine-dining restaurant specialises in Mexican cuisine and only serves dinner. Open daily.
UME – This fine-dining restaurant specialises in Asian cuisine and only serves dinner. Open daily.
SU CASA – This beachfront restaurant specialises in vegan cuisine and serves breakfast, brunch and dinner. Open daily.
Eolo Beach Club – This bar is located on the beach. Open daily.

Awards and affiliations

This property is affiliated with the International LGBTQ+ Travel Association (IGLTA) and welcomes lesbian, gay, bisexual, transgender, queer, intersex and asexual (LGBTQ+) guests.
The property is a member of Preferred Hotels & Resorts.

Fees & policies

Optional extras

  • Early check-in can be arranged for an extra charge (subject to availability)
  • Late check-out can be arranged for an extra charge (subject to availability)

Children & extra beds

  • In-room babysitting is available for an extra charge
  • Supervised childcare is available for an extra charge

Pool, spa, & gym (if applicable)

  • Reservations are required for massage services and spa treatments and can be made by contacting the property before arrival at the number on the booking confirmation

Policies

Only registered guests are allowed in the guestrooms.
Guests can rest easy knowing that there's window guards on-site.
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).
This property accepts credit cards, debit cards and cash.
Cashless transactions are available.
Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

Also known as

Sandos Palm Bay Playacar All Inclusive All-inclusive property
Sandos Palm All Inclusive All-inclusive property
Sandos Palm All Inclusive
Palmaïa Riviera Maya All Inclusive All-inclusive property
Palmaïa Riviera Maya All Inclusive Playa del Carmen
All-inclusive property Palmaïa Riviera Maya - All Inclusive
Palmaïa Riviera Maya - All Inclusive Playa del Carmen
Palmaïa Riviera Maya All Inclusive
Sandos Palm Bay Playacar All Inclusive
Palmaia Riviera Maya Inclusive

Frequently asked questions

Does Palmaïa-The House of AïA: All Inclusive Wellness Resort offer free cancellation for a full refund?
Yes, Palmaïa-The House of AïA: All Inclusive Wellness Resort does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in, depending on the property's cancellation policy. Just make sure that you check this property's cancellation policy for the exact terms and conditions.
Is there a pool at Palmaïa-The House of AïA: All Inclusive Wellness Resort?
Yes, there are 4 outdoor pools and a children's pool.
Are pets allowed at Palmaïa-The House of AïA: All Inclusive Wellness Resort?
Sorry, pets aren't allowed, but service animals are welcome.
Is parking offered on site at Palmaïa-The House of AïA: All Inclusive Wellness Resort?
Yes, there's free self parking. Parking spaces may be limited.
What are the check-in and check-out times at Palmaïa-The House of AïA: All Inclusive Wellness Resort?
Check-in start time: 3:00 PM; check-in end time: anytime. There's a charge for early check-in (subject to availability). Check-out time is noon. Late check-out is available for a charge (subject to availability).
Is there an on-site casino at Palmaïa-The House of AïA: All Inclusive Wellness Resort?
No, this resort doesn't have a casino, but Riviera Gran Casino (9-min drive) is nearby.
What is there to do at Palmaïa-The House of AïA: All Inclusive Wellness Resort and nearby?
Have fun with on-site activities such as beach yoga and cycling. Additional recreation on-site includes yoga. Indulge in a treatment at the spa and enjoy a swim in one of the 4 outdoor swimming pools. Palmaïa-The House of AïA: All Inclusive Wellness Resort also has 2 poolside bars and 3 bars, as well as a 24-hour fitness centre and spa services.
Are there restaurants at or near Palmaïa-The House of AïA: All Inclusive Wellness Resort?
Yes, there are 4 on-site restaurants, featuring beachfront dining, Mediterranean cuisine and ocean views.
Does Palmaïa-The House of AïA: All Inclusive Wellness Resort have any outdoor private spaces?
Yes, every room features a furnished balcony or patio.
What's the area around Palmaïa-The House of AïA: All Inclusive Wellness Resort like?
Palmaïa-The House of AïA: All Inclusive Wellness Resort is located on the waterfront in Playacar, a short 18-minute walk from Piste Cyclable sur Paseo Xaman-Ha and 2 minutes' walk from Playacar Beach.

Palmaïa-The House of AïA: All Inclusive Wellness Resort Reviews

Reviews

9.8

Exceptional

10/10

Cleanliness

9.8/10

Staff & service

9.8/10

Amenities

10/10

Property conditions & facilities

10/10

Eco-friendliness

Reviews

10/10 Exceptional

Shaun, 5-night family trip
Verified Hotels.com guest review

10/10 Exceptional

The best experience ever! Everything was perfect and hassle free
Veronica, 3-night trip
Verified Hotels.com guest review

10/10 Exceptional

5-night trip
Verified Hotels.com guest review

10/10 Exceptional

Dasheika, 6-night trip
Verified Expedia guest review

10/10 Exceptional

This was an incredible experience from the staff to the food. I love this place and will return. The focus on wellness is key and feeling like family within the resort was special ❤️
Kelly, 7-night trip
Verified Expedia guest review

10/10 Exceptional

Nice!!!
TRISTA, 3-night trip
Verified Expedia guest review

10/10 Exceptional

Amazing experience! Very relaxing. The staff could not have been more attentive and amazing. We had a great time.
Angela, 4-night family trip
Verified Expedia guest review

10/10 Exceptional

Very nice hotel! Staff is wonderful!
Hayley Anne, 6-night family trip
Verified Expedia guest review

10/10 Exceptional

eve, 3-night trip
Verified Expedia guest review

8/10 Very good

Quiet, beautiful but not 5 starts
Service is hit and miss . Not good by pool and beach areas. Food is not so tasty. Is well kept , clean and quiet place to relax. Mattress was very uncomfortable. Had bumps and uneven. Everything else was good.
Karla, 1-night trip
Verified Hotels.com guest review

8/10 Very good

Sandra, 3-night family trip
Verified Hotels.com guest review

10/10 Exceptional

Everything was perfection from the atmosphere, grounds, food, yoga classes, meditation, and healing ceremonies. If you are looking to get out of your daily stress and unwind, this is the place to do it. If I could give it 10 stars I would!
Katherine, 4-night romance trip
Verified Expedia guest review

10/10 Exceptional

This resort was definitely 5stars the staff was so nice an accomadating the property was beautiful and peaceful a slice of heaven on earth the food was delicious I will make this a yearly trip
Quiana, 3-night trip
Verified Expedia guest review

10/10 Exceptional

The Best Vegan friendly and nature friendly resort in the area. The staff was very welcoming and friendly.
Nilesh, 3-night family trip
Verified Expedia guest review

10/10 Exceptional

Where do I start? Palmaia House of Aia is a 5 star experience set in nature. For my birthday I wanted to have the retreat experience without being tied to a group or schedule and this resort exceeded my expectations. My Normadic guide, Esteban was so sweet and took care of me the entire time I was there. The food! Exquisite! The workshops were fun and amazing. I absolutely plan to come back with family and friends and highly recommend.
Terrence, 3-night trip
Verified Expedia guest review

10/10 Exceptional

We always enjoy coming here. Great staff, food and amenities
Nick, 4-night romance trip
Verified Expedia guest review

10/10 Exceptional

It’s the perfect relaxation vacation spot
Offormata Emmanuel, 6-night trip
Verified Expedia guest review

10/10 Exceptional

Nothing short of amazing!!
Heydi, 4-night trip
Verified Expedia guest review

10/10 Exceptional

Great place to go to recharge. The resort is beautiful and tranquil, the food is amazing and the staff is top notch!! I’ll be back soon!!
Traci, 2-night trip
Verified Expedia guest review

10/10 Exceptional

Jessica, 5-night trip
Verified Expedia guest review

10/10 Exceptional

Sarah, 4-night trip
Verified Expedia guest review

10/10 Exceptional

Amber, 4-night trip
Verified Hotels.com guest review

10/10 Exceptional

Perfect for our Mother-daughter trip. Loved every minute.
Larry, 5-night trip
Verified Expedia guest review

10/10 Exceptional

Impeccable unique experience!
Trip of a lifetime!! Highly recommend if you’re a wellness junkie and love healthy delicious cuisine and turquoise ocean! If Anthropologie had a resort it would be this!
kelly, 1-night trip with friends
Verified Hotels.com guest review

10/10 Exceptional

Terri, 4-night trip
Verified Expedia guest review