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The staff was very attentive, helpful, and professional. The room was spotless and nicely prepared to welcome us complete with a personal note from the staff congratulating us on our anniversary. Previous to our stay we were even offered a free room upgrade.

We had a nice relaxing trip. We love the fitness center and the pool, and breakfast is very nice.

We absolutely loved The Chiang Mai Old Town Hotel. It’s location within the old town is perfect, in fact there is even a Temple across the street. The design of the hotel and rooms are extremely attractive. They clearly hired a talented architect and interior designer. The restaurant is very good and the staff are professional and friendly. We enjoyed an authentic Thai massage at the spa. We would highly recommend this hotel to others and we would definitely stay there again.

Small and cute hotel with 30 rooms, but very new and clean. Just that the wifi in our room is not working well and 3 staffs were trying to help us in our room for more than 30mins with our presence, however the problem was not fixed. Overall I like the hotel, people are nice and friendly. Also they provide free masks and hand sanitizer. Breakfast was simple but good. Location is fine, you can find taxi around the corner while they provide free shuttle service too.

Loved this hotel. It was luxurious & the decor was beautiful. Service was great, pool was lovely & location was perfect. We arrived late on our 1st night and although it was almost closing time we had dinner in the restaurant which was delicious. Definitely recommend!

Super hotel, in great location in the old city. Highly recommend

Perfect location- great staff. Food left a little bit to be desired.

The hotel is new and the huge room (50sqm) was more than adequate for me and my family of four. Location-wise, it is at the edge of the old town so expect a 20min walk to the center - though the hotel provides free shuttles. The one thing that bugged me was the constant need to re-connect to the wifi as it automatically disconnects when you're not using your phone. Another was that the hotel refused to issue another room card when my wife lost hers on the second day. I couldn't really get the logic of why this was an issue. For a family of four to rely on one room card ended up quite inconvenient. Overall, the hotel was luxurious and the staff were all smiles. I enjoyed the breakfast too as you ordered a set from a menu instead of it being a buffet spread which causes excess food wastage. I'll probably opt for other hotels closer to the city in future visits but I do give credit to The Chiang Mai Old Town hotel for running a well oiled machine. They just need to fix the wifi to make it a perfect experience. One tip - given that the words 'Chiang Mai' and 'Old Town' are very ubiquitous, it's important you key in the exact name and double check the address when using GPS, maps, Grab/Uber. There are other establishments with these words in their name so it's easy for your map to pick up a wrong destination.

Well appointed small 4 star hotel, with all the amenities that I needed. Bedrooms are particularly good, loved the surcharge and Bluetooth music system, plus best bed I’ve slept in this year. Staff are friendly and try to please. Would have given 5 star, couple of small points, service at breakfast a bit lacking, rooms have no view. But overall really good experience.

Fantastic hotel, well located. An oasis in the old city.