I arrived to the area of Mariana's Petit Hotel after a 3+ hour car ride, only to find that the area is blocked by a gate and they would not allow us to enter. I couldn't understand the conversation the guard was having with my driver to understand why, but the guard essentially wanted to have me walk 20 minutes in the dark, by myself, carrying all of my bags. This went on for 45 minutes and resulted in me crying and reluctantly grabbing my things from the trunk to make the walk.
I then arrive to Mariana's and I ring the bell. A smug older man comes to the door. I let him know that I have a reservation where he then informs me that they are full for the evening. Clearly there is confusion so I pull out my phone with my confirmation to show him.
We now spend the next hour going back and forth on why I have a confirmation and he never received the information from Hotels.com. He is confused and says that he doesn't even know what Hotels.com is. I sat there in his lobby with nowhere else to turn. It was now after 10pm and I had a flight early the next morning.
He ends up arranging for me to sleep IN HIS NEIGHBORS HOUSE. But this was only after I am in tears once again because he is suggesting I leave on foot to find someone else to sleep. I am a solo female traveler with all my bags, in a dark, unsafe city, and this man is trying to wash his hands of any responsibility. Unfathomable. Hotels.com ended up telling me that a covid case caused them to close the doors to my room.