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Krystal Cancun All Inclusive

4.0 star property
All-inclusive hotel with full-service spa, connected to the convention centre, near Gaviota Azul Beach

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Photo gallery for Krystal Cancun All Inclusive

View from room
Outdoor banquet area
Café
3 bars/lounges, swim-up bar, poolside bar
Outdoor wedding area
Located near La Isla Shopping Mall, Krystal Cancun All Inclusive offers a tranquil retreat with a swim-up bar and poolside bar. Enjoy the warm sand beach, fitness classes at the gym, or unwind at the onsite spa with aromatherapy treatments. With 4 on-site restaurants serving local and international cuisine and helpful staff who have left a lasting impression on previous guests.

Reviews

7.4 out of 10
Good

Popular amenities

  • Connecting rooms available
  • Bar
  • Non-smoking
  • Gym

Main amenities (12)

  • Daily housekeeping
  • On the beach
  • 4 restaurants and 3 bars/lounges
  • Full-service spa
  • Outdoor pool
  • Free children's club
  • Fitness centre
  • Free beach club on site
  • Beach umbrellas
  • Beach sunloungers
  • Beach towels
  • Children's pool

For families (6)

  • Children stay free
  • Children's pool
  • Children's club (free)
  • In-room childcare (surcharge)
  • Connecting/adjoining rooms available
  • Private bathroom
The current price is ฿8,485
฿10,399 total
includes taxes & fees
7 May - 8 May

Room options

Available filters for rooms
Showing 8 of 8 rooms

View all photos for Luxury Double Room, 2 Double Beds, Balcony, Ocean View

Luxury Double Room, 2 Double Beds, Balcony, Ocean View | In-room safe, blackout curtains, iron/ironing board, free WiFi

Luxury Double Room, 2 Double Beds, Balcony, Ocean View

Highlights

Balcony
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cots/infant beds
Dining table
LED TV
Blackout curtains
  • Ocean view
  • 32 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Luxury Double Room, 1 King Bed, Ocean View

Luxury Double Room, 1 King Bed, Ocean View | In-room safe, blackout curtains, iron/ironing board, free WiFi

Luxury Double Room, 1 King Bed, Ocean View

Highlights

Balcony
Air conditioning
Connecting rooms available
Dining table
LED TV
Blackout curtains
Private bathroom
Hairdryer
  • Ocean view
  • 32 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Krystal Club with Balcony Ocean View, Two Double Beds

Krystal Club with Balcony Ocean View, Two Double Beds | In-room safe, blackout curtains, iron/ironing board, free WiFi

Krystal Club with Balcony Ocean View, Two Double Beds

Highlights

Balcony
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cots/infant beds
Dining table
LED TV
Blackout curtains
  • Ocean view
  • 34 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Family Studio, 1 King Bed with Sofa bed, Sea View

Family Studio, 1 King Bed with Sofa bed, Sea View | In-room safe, blackout curtains, iron/ironing board, free WiFi

Family Studio, 1 King Bed with Sofa bed, Sea View

Highlights

Balcony
Air conditioning
Connecting rooms available
Free cots/infant beds
Kitchenette
Fridge
Dining table
LED TV
  • Partial ocean view
  • 40 sq m
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Krystal Club with Balcony Ocean View, King Bed

In-room safe, blackout curtains, iron/ironing board, free WiFi

Krystal Club with Balcony Ocean View, King Bed

Highlights

Balcony
Air conditioning
Connecting rooms available
Free cots/infant beds
Dining table
LED TV
Blackout curtains
Hairdryer
  • Ocean view
  • 34 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Double Room, 2 Double Beds, City View

Standard Double Room, 2 Double Beds, City View | In-room safe, blackout curtains, iron/ironing board, free WiFi

Standard Double Room, 2 Double Beds, City View

Highlights

Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cots/infant beds
Dining table
LED TV
Blackout curtains
Private bathroom
  • City view
  • 32 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Romantic Room, 1 King Bed, Balcony, Oceanfront

In-room safe, blackout curtains, iron/ironing board, free WiFi

Romantic Room, 1 King Bed, Balcony, Oceanfront

Highlights

Balcony
Air conditioning
Connecting rooms available
Dining table
LED TV
Blackout curtains
Hairdryer
Bathrobes
  • Ocean view
  • 32 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, City View

Standard Room, 1 King Bed, City View | In-room safe, blackout curtains, iron/ironing board, free WiFi

Standard Room, 1 King Bed, City View

Highlights

Air conditioning
Connecting rooms available
Dining table
LED TV
Blackout curtains
Private bathroom
Hairdryer
Eco-friendly toiletries
  • City view
  • 32 sq m
  • Sleeps 2
  • 1 King Bed

Similar properties

View from room

Krystal Cancun

  • Pool
  • Spa
  • Free parking
  • Free WiFi
7.4 out of 10, Good, 1,381 reviews
The price is ฿5,183
฿6,404 total
includes taxes & fees
13 May - 14 May
Krystal Cancun
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About the area

Map
Paseo Kukulcan km 9, lotes 9 y 9A, Zona Hotelera, Cancun, QROO, 77500

What's nearby

  • Gaviota Azul Beach - 3 min walk - 0.3 km
  • Cancun Convention Center - 4 min walk - 0.4 km
  • Forum Beach - 5 min walk - 0.4 km
  • Caracol Beach - 7 min walk - 0.6 km
  • Hotel Zone Beaches - 12 min drive - 5.5 km

Getting around

  • Cancun, Quintana Roo (CUN-Cancun Intl.) - 24 min drive

Restaurants

  • ‪Hooters - ‬3 min walk
  • ‪Mandala - ‬3 min walk
  • ‪Monkey Business - ‬3 min walk
  • ‪Forum Beach Club - ‬5 min walk
  • ‪Lobby Bar - ‬1 min walk

About this property

Krystal Cancun All Inclusive

At Krystal Cancun All Inclusive, you can spend time at the beach enjoying beach umbrellas, volleyball and sunloungers, plus you'll be within a five-minute walk of Gaviota Azul Beach. The outdoor pool provides a splash of fun, while guests in the mood for pampering can visit the spa to indulge in massages, facials and aromatherapy. Aquamarina, one of 4 restaurants, serves local and international cuisine and is open for breakfast, lunch and dinner. Other highlights at this all-inclusive hotel include 3 bars/lounges, a free kid's club and a poolside bar. Fellow travellers say great things about the helpful staff and beach location.

All-inclusive

This hotel is all-inclusive. On-site food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

Buffet and à la carte meals, snacks and select beverages included
Basic alcoholic drinks included
24-hour room service
In-room minibar (non-alcoholic beverages included)

Land activities

Children's club

Languages

English, Spanish

At a glance

DONE

Hotel size

    • 502 rooms
    • Arranged over 8 floors
DONE

Arriving/Leaving

    • Check-in start time: 3 PM; check-in end time: midnight
    • Contactless check-in and check-out are available
    • Late check-in subject to availability
    • Minimum check-in age – 18
    • Check-out time is noon
    • Contactless check-out
    • Late check-out subject to availability
DONE

Special check-in instructions

    • Front desk staff will greet guests on arrival at the property
DONE

Required at check-in

    • Credit card required for incidental charges
    • Government-issued photo ID may be required
    • Minimum check-in age is 18
DONE

Children

    • Up to 2 children (4 years old and younger) stay free when occupying the parent or guardian's room using existing bedding
    • Free children's club
DONE

Pets

    • Pets not allowed
WIFI

Internet

    • Free WiFi in public areas
    • Free WiFi in rooms
LOCAL_PARKING

Parking

    • Free on-site self-parking
    • Free on-site valet parking
DONE

Other information

    • Smoke-free property

Property amenities

Food and drink

  • 4 restaurants
  • 3 bars/lounges
  • Poolside bar
  • Swim-up bar
  • 24-hour room service
  • Snack bar/deli
  • Water dispenser

Travelling with children

  • Children stay for free (see details)
  • Free children's club
  • Children's pool
  • Childcare in room (surcharge)
  • Children's menu

What to do

  • On the beach
  • Free beach club
  • Fitness classes
  • Beach volleyball
  • Shopping
  • Kayaking nearby
  • Scuba-diving nearby

Working away

  • 5 meeting rooms

Services

  • 24-hour front desk
  • Concierge services
  • Tour/ticket assistance
  • Dry cleaning/laundry services
  • Hair salon
  • Luggage storage
  • Wedding services
  • Multilingual staff
  • Porter/bellhop
  • Beach sunloungers
  • Beach towels
  • Beach umbrellas
  • Pool loungers
  • Pool umbrellas

Facilities

  • 3 buildings/towers
  • Built in 1981
  • ATM/banking
  • Garden
  • Television in common areas
  • Fitness centre
  • An outdoor pool
  • Full-service spa
  • Hot tub
  • Massage/treatment rooms
  • At least 80% of food locally sourced
  • At least 80% organic food
  • Vegan dining options
  • Vegetarian dining options
  • Local culture and ecosystem education
  • At least 80% of lighting from LEDs
  • Comprehensive recycling policy
  • No plastic soft drinks bottles
  • No plastic coffee stirrers
  • No plastic drinking straws
  • Water dispenser
  • Reusable cups only
  • Reusable tableware only

Accessibility

  • Lift

Room amenities

Be entertained

  • 42-inch LED TV
  • Cable TV channels

Home comfort

  • Air conditioning
  • Coffee/tea maker
  • Iron/ironing board

Sleep well

  • Blackout curtains
  • Bed sheets provided

Freshen up

  • Private bathroom
  • Shower only
  • Eco-friendly toiletries
  • Hairdryer
  • Towels

Stay connected

  • Free WiFi
  • Phone

Food and drink

  • Free bottled water
  • Dining table

More

  • Daily housekeeping
  • In-room safe (laptop compatible)
  • Connecting/adjoining rooms available
  • Eco-friendly toiletries
  • Eco-friendly cleaning products provided
  • Recycling

Special features

Spa

Guests can pamper themselves with a trip to the on-site spa, which has 2 treatment rooms. Services include facials, body scrubs and manicures and pedicures. The spa is equipped with a sauna and a hot tub. A variety of treatment therapies are provided, including aromatherapy. The spa is open daily.

Dining

Aquamarina – This poolside buffet restaurant specialises in local and international cuisine and serves breakfast, lunch and dinner. A children's menu is available.
Las Velas – This poolside restaurant specialises in local and international cuisine and serves breakfast, lunch and dinner. Guests can enjoy drinks at the bar. Open daily.
Hacienda El Mortero – This restaurant specialises in Mexican cuisine and only serves dinner. Guests can enjoy drinks at the bar. Reservations are required. Open selected days.
El Mediterraneo – This restaurant specialises in Mediterranean cuisine and only serves dinner. Guests can enjoy drinks at the bar. Reservations are required. Open selected days.

Fees & policies

Mandatory fees

You'll be asked to pay the following charges by the property at check-in or checkout. Fees may include applicable taxes:
  • A tax is imposed by the city: MXN 79.20 per accommodation, per night

Optional extras

  • Late check-out can be arranged for an extra charge (subject to availability)

Children & extra beds

  • In-room babysitting is available for an extra charge

Pool, spa, & gym (if applicable)

  • Reservations are required for massage services and spa treatments and can be made by contacting the property before arrival at the number on the booking confirmation

Policies

The property has connecting/adjoining rooms. These are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
Only registered guests are allowed in the guestrooms.
This property uses eco-friendly cleaning products.
Guests can rest easy knowing that there's a fire extinguisher, a smoke detector and a security system on-site.
This property accepts credit cards, debit cards and cash.
Credit cards accepted: Visa, Mastercard, American Express
Cashless transactions are available.

Also known as

Krystal Cancun
Krystal Cancun All Inclusive Hotel
Krystal Cancun All Inclusive Cancun
Krystal Cancun All Inclusive Hotel Cancun

Frequently asked questions

Does Krystal Cancun All Inclusive offer free cancellation for a full refund?

Yes, Krystal Cancun All Inclusive does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in, depending on the property's cancellation policy. Just make sure that you check this property's cancellation policy for the exact terms and conditions.

Is there a pool at Krystal Cancun All Inclusive?

Yes, there's an outdoor pool and a children's pool.

Are pets allowed at Krystal Cancun All Inclusive?

Sorry, pets aren't allowed.

Is parking offered on site at Krystal Cancun All Inclusive?

Yes, there's free self and valet parking.

What are the check-in and check-out times at Krystal Cancun All Inclusive?

Check-in start time: 3 PM; check-in end time: midnight. Check-out time is noon. Late check-out is available for a charge (subject to availability). Contactless social distancing and check-out are available.

Is there an on-site casino at Krystal Cancun All Inclusive?

No, this hotel doesn't have a casino, but PlayCity Casino (9-min drive) and Royal Yak Casino and Sports Book (11-min drive) are both nearby.

What is there to do at Krystal Cancun All Inclusive and nearby?

Have fun during the warmer months with activities such as volleyball. Additional recreation on-site includes fitness classes. Indulge in a treatment at the spa and soothe your senses in the hot tub. Krystal Cancun All Inclusive also has 3 bars and an outdoor pool, as well as a fitness centre and a garden.

Are there restaurants at or near Krystal Cancun All Inclusive?

Yes, there are 4 on-site restaurants, featuring local and international cuisine, ocean views and poolside dining.

What's the area around Krystal Cancun All Inclusive like?

Krystal Cancun All Inclusive is a short 3-minute walk from Gaviota Azul Beach and 4 minutes' walk from Cancun Convention Center. The local area is walkable and popular for its beaches.

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Krystal Cancun All Inclusive Reviews

Reviews

7.4

Good

7.8/10

Cleanliness

8.0/10

Staff & service

7.4/10

Amenities

7.2/10

Property conditions & facilities

7.6/10

Eco-friendliness

Popular mentions

Room
Food
Service staff
Beach
Restaurant
Location
Air conditioning
Drinks
Buffets
View

Reviews

2/10 Poor

Old hotel for the price of an oceanfront resort, not worth the money and food was mediocre
gabriel, 3-night trip

10/10 Exceptional

Would definitely come here again, made out trip so perfect and safe! Loved the food and the area !!
Gladys, 3-night trip

10/10 Exceptional

Great area
Isaiah Kenneth, 3-night trip

10/10 Exceptional

I always stayed here and I love the service
MIGUEL, 4-night trip

8/10 Very good

Nice place for vacation
Ulfat, 4-night trip

10/10 Exceptional

Great place
Robert Scott, 7-night trip

10/10 Exceptional

Had a wonderful visit
Melissa Mae, 7-night trip

6/10 Good

The beach was beautiful
oscar, 4-night trip

8/10 Very good

A Good Place

The hotel’s location is truly excellent—it’s the best I’ve stayed at in Cancun. It’s close to all the nightlife attractions, near supermarkets, and the color of the sea is beautiful. Overall, the hotel is good, the food is good, but the rooms definitely need an update. The restaurant facilities are nice, but the rooms are in urgent need of renovation. They’re very old—old beds, old bathrooms, old furniture. The staff is generally okay. Half of them are very friendly, while the other half just seem like they don’t want to be there and treat you carelessly.
Ronan, 1-night trip

8/10 Very good

amazing beach and view
Cynthia, 4-night trip

10/10 Exceptional

Amazing staff, beautiful ocean view.
Jessica, 8-night trip

10/10 Exceptional

It was very good experience for the first time safe and fun 🤗😊👍
Prabhjeet, 5-night trip

10/10 Exceptional

Everything was close by, very close to the beach.
Janet, 6-night trip

8/10 Very good

I love this Hotel, I stayed here for the second time and I would consider staying there again. It has a beautiful beach, and fun places a walking distance. The stuff is very friendly and helpful and the Hotel looks modern and clean. I would recommend this Hotel
Mariela, 2-night trip

10/10 Exceptional

Everything is great
Mekonen, 6-night trip

10/10 Exceptional

The beach was beautiful. The staff were very attentive and friendly. The beds were super comfortable and the ocean view from our patio was lovely. The food was always fresh and lots of selection. We really loved our vacation despite the poor weather!
Susan Jean, 7-night trip

10/10 Exceptional

Convenient location and best beach amenities
Tashone, 7-night trip

10/10 Exceptional

Hotel Krystal was amazing i would most definitely visit again.
Aklie, 4-night trip

8/10 Very good

Great staff
Antonio, 1-night trip

10/10 Exceptional

This is my 4th time at this property. Love the beach. The food is great.
Nicole, 3-night trip

10/10 Exceptional

Todo excelente
Omar, 5-night trip

8/10 Very good

Nice experience
Bravo, 1-night trip

8/10 Very good

friendly staff
Isabelle Rose, 7-night trip

10/10 Exceptional

Beautiful beach
Devin, 4-night trip

8/10 Very good

Good overall experience. Could have had better service at the bars and cleaner rest rooms. Have had better experiences in the Riviera Maya!
Manlio, 4-night trip