Very dated hotel with questionable cleanliness (plenty of hair in the floor in ladies changing room, weird yellow spots on the carpet across all room, etc.) but spacious room with beautiful hot water onsen - both huge indoor and outdoor area. Stayed one night in May 2025. Acceptable for one time due to busyness’s (golden week weekend) and last minute booking, but otherwise will not recommend and won’t come back. Walls are paper-thin and sound carry easily - at the same time big group stayed at the hotel and was noisy shouting in the corridor until late and started early. Also, they’d charge you 100yen if you want extra towel to use in the public bath (onsen).
We arrived at the property @ 2.55 & all the lights in the foyer was switched off.
One of the staff came & ask us to come back to check in @ 3pm. My husband & I looked at each other & thinking is only 5 mins to check in time. And is cold & raining outside. Do they expect us to wait outside for 5 mins in the cold??? We had a rental car & we parked the car in the front of the hotel & we were told not allow to park there. As this hotel is catered for Chinese tourist group all come by coaches. They only let the coaches to park there & don’t give a dame about other customers. The rooms of the hotel is a good size, that’s the only positive about this place. Other than this customer service is non existent.