Our room was on the 1st floor (no view) and the A/C was not set up properly, but the manager was friendly and helpful, so that was fixed right away. Very small room (was good for our purposes, but if you have big luggage, it might be a problem since there isn't much room to move around; also, no closets/just hangers on the wall). Great location, right next to the MRT Hualamphong station entrance. Breakfast could be better/more varied, but overall - satisfactory experience. Very good option for budget travelers.