It was a tough start. I didn't realize that check-in was only until 8pm, and we were in Nurburg when the hotelier Florian called me. I didn't understand what he was saying, and being up in high elevation meant my cell phone kept dropping the call. I thought he was trying to determine what time we would be arriving, but what I later learned (when I got there late at night and found a closed and deserted street), was that check-in was well past closed and I was not to have a room that night. Obviously frustrated, Florian had ignored by last few attempts to call him, and I was afraid we'd be on the street that evening.
As luck and charity would have it, there was a Ukrainian lady there with her children, also trying to get a room for that night, and on the phone with Florian. He was kind enough to leave his home and come to help her, and in so doing, he ran into us. Though we had had a misunderstanding and we were both tired and frustrated, Florian decided to allow us to stay and showed us to our room. He also apologised, and expressed his desire to make sure we had a good experience.
It was. We found the room delightfully clean and so nice smelling, well appointed, and quiet. We even had a little balcony :) The water pressure was very nice, and we had one of the best sleeps and showers of the whole trip. The lady at the reception desk the next morning was very efficient and helpful.
All in all, it was a great stay.