6/10 ดี
16 มิ.ย. 2025
Room leaking
Staff were great, room was clean but tired and gloomy, bed was comfy. But it was so hot, couldn't turn the rad down nor could staff. Room was not worth the cost at all, very overpriced. To top it off, we woke very early due to water pouring in through the ceiling and no power.
Staff were very apologetic, offered to move us but we'd had enough, we were only there for one night and had planned to wake at leisure, coffee in bed, shower etc
Very disappointed to only get refunded about 40% of total price (this came from management not front of house staff who felt we deserved 100%. I wouldn't of cared less if room had cost £150 but we paid £340 for one night! And when I see water was pouring, I am not exaggerating, it was pouring down the walls and through the recessed lights, the carpet was saturated, I videoed it all but cannot upload due to the file size so have taken screen shots that don't really show the extent of it.
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