Grand Palladium Costa Mujeres Resort & Spa - All Inclusive

The property is gorgeous and kept very nicely. It is a very big complex, requires a lot of walking, or you can take a golf cart or a boat that runs in the afternoon. The food was very good in general, this resort does not offer a buffet dinner, all a la cart restaurants for dinner only. The service was super, pools were great. The ocean was cold for me and it was super windy during our whole stay. We loved the resort but probably won't go back for two reasons: it is just too big for us and they couldn't handle my Celiac son, only on day 5 of our vacation they came up with the bread and pancakes. I found it very strange, as the hotel is so big and a five star. We had much better celiac menu in hotels half the price of this one.

quality of facilities was excellent, but grounds were only average. food quality was good but not excellent

Un excelente servicio, los empleados súper atentos decido a la Pandemia pudimos ver limitaciones en cuanto a algunos servicios y variedad de alimentos así como cómo personal limitado. El lugar esta hermoso! Recomendamos visitar el Spa !

Best resort ever! Very clean and the staff was very attentive. We will be returning!

The property is very well kept and we had great service there. I appreciated that golf carts were continually running to transport us around with the resort being as large as it was. My son loved the virgin fruity drinks and we thought the pools were beautiful and clean. The beach was well maintained.

This resort was a great place to lay back and relax. My husband and I were there for 6 nights and had a blast. The food isn't amazing, but it's good and we were always left feeling satisfied. The pools, beach and bars were great to relax at and waste time in the best way possible.

second year at this property and we love it ! staff is very professional, the service they provide its outstanding.

Incredibly disappointing. My father had a medical emergency at their facility and was left unattended for over an hour while in a dangerous situation. He contacted the hotel for a doctor/help multiple times and no aid was given. He was then forced to call a cab and take himself to the ER in MEXICO (NOT his country nor does he speak the language), while in extreme distress. I do not care what excuse the hotel may have for this complete disregard to my father and his wellbeing, but this is just irresponsible and unacceptable. Thankfully my father took matters into his own hands. The hotel refused to assist in any way during or after the event. Also extremely overpriced. There are better options in the Cancun area. I do not recommend this facility.

On my second day of stay in the hotel I ate at a restaurant called Poseidon but the food was terrible and unfortunately in the afternoon I got food poisoning and vomited several times at night the next day I didn't feel like trying any food because inside the hotel there is no restaurant that is worth it

Great resort! Very friendly and clean. Looking forward to returning soon.