The property is beautiful but I booked a fourth night with one employee and she said an additional night for the two rooms we had was not available, only a room with six beds was available for the additional night, I downgraded and got that room and paid 30,000 yen for the extra night. On our 3rd day I got a call from the front desk reminding me to check out. I went to try to take care of it, but no one knew what I was talking about and the initial worker was not working that day. I had no choice but to pay 30000 yen again - we needed the room and had plans.
I had the original receipt and showed it to them but the receipt only says 30000 yen it does not say what it is for.
Unfortunately, we did not have a choice and it was our last day in Japan.