The check in was so terrible, so unhelpful, staff had a very poor attitude, On arrival I handed a printed out confirmation & receipt of the booking and her reply was "Is this all you have?", she then asked if I came by car or bus and I replied car(as we had got a taxi there) she then told us we were at the wrong side of the park and that we'd need to drive to the other side, i said we'd need to get a taxi again and she then replied "I asked if you came by car...not taxi" very disapprovingly. I asked if she had a map of the resort to find our accommodation and also the parks facilities she replied no, I had to take a photo of the map on the desk to find our accommodation. I asked where we would be able to hire one of the golf carts to get around for the week and she pointed quickly to the map a couple of times, we just went out and found it ourselves without her help. We were given so little information and as a first point of contact with the park she did not make a good first impression. The park is vast, we chose a bungalow and it was one of the furthest away from the swim centre and the supermarket. If you are not very mobile id recommend hiring a golf cart for the week, it's €250 but well worth it. The swimming complex was amazing, my only complaint is there was 2 hot tub areas, it would've been nice if these were reserved for adults only as there was not an adult only section, every time I went into the hot pool it was filled with screaming kids with inflatables.