I recently stayed at this hotel and had mixed feelings about my experience. At first glance, the property is stunning, but upon closer inspection, I was disappointed by the cleanliness. The bedsheets had mould, and there were noticeable gaps in the floorboards, which posed a safety risk—my friend nearly got hurt.
Additionally, the kitchen was not usable, which was unexpected for a villa. It's disappointing to find that you can't cook in a space that is supposed to have kitchen facilities.
On a positive note, when I brought these issues to the staff's attention, they addressed them promptly. I appreciate the good service, especially from Harry, who made our stay smoother and more enjoyable.
Given that this is a five-star chain, I expected higher standards of hygiene and maintenance from the start. Overall, while there are areas for improvement, the responsiveness of the staff is commendable.