A great choice for a stay in Almaty, Hotel Otrar features a nightclub. The coffee shop/cafe is a perfect spot to grab a bite to eat, and you can unwind with a drink at one of the 2 bars/lounges or visit the sauna for a relaxing end to the day. Other highlights include an indoor pool, a fitness centre and a terrace.
Languages
English, German, Russian
At a glance
Hotel size
161 rooms
Arranged over 5 floors
Arriving/Leaving
Check-in start time: noon; check-in end time: midnight
Minimum check-in age – 18
Check-out time is noon
Special check-in instructions
This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival
Required at check-in
Credit card, debit card or cash deposit required for incidental charges
Government-issued photo ID may be required
Minimum check-in age is 18
If you require a visa to enter the country, your property may be able to help with the supporting documents needed to obtain one*
Children
One child (12 years old and younger) stays free when occupying the parent or guardian's room using existing bedding, but may not be eligible for free breakfast
Pets
Pets not allowed
Internet
Free WiFi in public areas
Free WiFi in rooms
Transfers
Airport shuttle on request (available 24 hours a day)*
Off-site
Area shuttle*
Other information
Designated smoking areas
Clothing optional (nudity permitted in public areas)
Property amenities
Food and drink
Free buffet breakfast each morning 7 AM–9 AM
2 bars/lounges
Restaurant
Coffee shop
24-hour room service
Working away
24-hour business centre
Meeting room
Services
24-hour front desk
Concierge services
Tour/ticket assistance
Dry cleaning/laundry services
Hair salon
Free newspapers in reception
Luggage storage
Facilities
1 building/tower
Built in 1981
Safe-deposit box at front desk
Terrace
Fitness centre
An indoor pool
Nightclub
Sauna
Reception hall
Traditional architecture
Accessibility
Lift
Low-height worktop and sink
Room amenities
Be entertained
Television
Premium digital channels
Films for purchase
Home comfort
Air conditioning
Minibar
Iron/ironing board (on request)
Sleep well
Soundproofed rooms
Premium bedding
Free cot/infant bed
Rollaway/extra bed (surcharge)
Freshen up
Private bathroom
Shower only
Free toiletries
Hairdryer
Towels
Stay connected
Free WiFi
Food and drink
Fridge
More
Daily housekeeping
In-room safe
Fees & policies
Optional extras
Airport shuttle service is offered for an extra charge of KZT 23000 per person (return)
Local area shuttle service is offered for an extra charge
Children & extra beds
Rollaway beds are available for KZT 7000.0 per night
Guests must contact this property in advance to reserve cots/infant beds and rollaway/extra beds
Pool, spa, & gym (if applicable)
Children under 6 years old are not allowed in the swimming pool, health club or fitness facility without adult supervision
Policies
If you require a visa to enter the country, your property may be able to help with the supporting documents needed to obtain one. To learn more, you can reach out to the property via the contact details included in your booking confirmation. The property may charge for this assistance, even if you end up cancelling your reservation. All arrangements are solely between the property and yourself.
Clothing is optional at this property.
Some facilities may have restricted access. Guests can contact the property for details using the contact information on the booking confirmation.
This property accepts credit cards. Cash is not accepted.
Also known as
Hotel Otrar Almaty
Otrar Almaty
Otrar
Hotel Otrar Hotel
Hotel Otrar Almaty
Hotel Otrar Hotel Almaty
Frequently asked questions
Does Hotel Otrar offer free cancellation for a full refund?
Yes, Hotel Otrar does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in, depending on the property's cancellation policy. Just make sure that you check this property's cancellation policy for the exact terms and conditions.
Is there a pool at Hotel Otrar?
Yes, there's an indoor pool.
Are pets allowed at Hotel Otrar?
Sorry, pets aren't allowed.
Is an airport shuttle service offered by Hotel Otrar?
Yes, an airport shuttle is available. The charge is KZT 23000 per person return.
What are the check-in and check-out times at Hotel Otrar?
Check-in start time: noon; check-in end time: midnight. Check-out time is noon.
Is there an on-site casino at Hotel Otrar?
No, this hotel doesn't have a casino, but Casino Zodiak (9-min drive) is nearby.
What is there to do at Hotel Otrar and nearby?
Hotel Otrar has 2 bars, a nightclub and an indoor pool, as well as a sauna and a fitness centre.
Are there restaurants at or near Hotel Otrar?
Yes, there's an on-site restaurant.
What's the area around Hotel Otrar like?
Hotel Otrar is in Medeu District, a short 12-minute walk from Zenkov Cathedral and 6 minutes' walk from 28 Panfilov Heroes Memorial Park.
Hotel Otrar Reviews
Reviews
7.0
Good
All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.More informationOpens in a new window
7.0/10
Cleanliness
7.4/10
Staff & service
8.4/10
Amenities
6.4/10
Property conditions & facilities
7.4/10
Eco-friendliness
Reviews
8/10 Very good
7 Sep 2024
The staff was a wonderful, expect the last day .
Ahmed
Ahmed, 8-night trip
Verified Hotels.com guest review
10/10 Exceptional
19 Jul 2024
Didier
Didier, 1-night family trip
Verified Hotels.com guest review
10/10 Exceptional
18 Dec 2023
Roman
Roman, 3-night business trip
Verified Expedia guest review
10/10 Exceptional
29 Aug 2023
safe and good
Khwaja
Khwaja, 4-night trip
Verified Expedia guest review
10/10 Exceptional
24 Apr 2023
Excellent property and service
Pavel
Pavel, 8-night family trip
Verified Expedia guest review
6/10 Good
1 Nov 2022
MUHAMMAD
MUHAMMAD, 4-night trip
Verified Hotels.com guest review
8/10 Very good
30 Oct 2021
Good Hotel located in the heart of the city.
Raj Kishor
Raj Kishor, 3-night business trip
Verified Expedia guest review
8/10 Very good
19 Oct 2019
Jean Philippe
Jean Philippe, 2-night trip
Verified Hotels.com guest review
6/10 Good
26 Jul 2018
The staff was not much helpful. Could hardly speak English. They just seem not to bother about the the guests. Good breakfast !
Verified traveller
4-night trip
Verified Orbitz guest review
2/10 Poor
14 May 2018
Going to have to pay double
We prepaid at the time of our booking. On arrival to the hotel they wouldn’t believe us. Dont use this service. There is such poor communication, loss of booking, and inability to unstand how booking online works.
Jessica
Verified Hotels.com guest review
4/10 Fair
25 Nov 2017
Very old hotel, nice location but expensive pickup
The hotel charged me USD 38 for hotel pick. That is 12,500 tenge. The average rate is 3,000 tenge. I took Uber going back to airport and costed me 2,000 tenge. I complained about it but reception said that was their contract with the supplier. They should know better and arranged for a fair costing. It was too late for me to decline bec driver was in the airport already and it was immediate booking.
Hotel facade was far from the pictures. It is a very old hotel with old design and furnitures. Good things about the hotel are location and is a bit clean.
This is not value for money.
Genaro II
Genaro II, 1-night trip
Verified Hotels.com guest review
8/10 Very good
14 Aug 2017
Nice hotel and locale
Great location but a/c unit did not work which was replaced by another old-style unit that struggled to function.
Joseph
Joseph, 1-night trip
Verified Hotels.com guest review
8/10 Very good
3 Aug 2017
Friendly, helpful staff in a convenient location.
Friendly, helpful staff. Location convenient for Metro, shopping and restaurants. My room had a nice view of the mountains.
Kenneth
Kenneth, 3-night trip
Verified Hotels.com guest review
6/10 Good
3 Jul 2017
Convenient hotel but ancient
Old hotel, amenities very limited, furnishings are old and the cupboards in the room was broken, we stayed there for a short night at a low price before a 6am flight so it was not bad!
Bear
Bear, 1-night trip
Verified Expedia guest review
8/10 Very good
2 Jul 2017
Great staff
The hotel staff members were very helpful, but the bed is less than satisfactory: the metal springs are hard on my back.
Jack
Jack, 2-night trip
Verified Expedia guest review
2/10 Poor
23 Apr 2017
Bad bad bad
Not so great.
Imran
Verified Hotels.com guest review
8/10 Very good
31 Mar 2017
Perfectly good InTourist-type hotel.
Good enough, and good price. Right across the street from the big wooden cathedral, where the singing during mass is extraordinary.
Tom
Verified Expedia guest review
10/10 Exceptional
18 Feb 2017
Great location, but its not 4-star
Very convenient location. Service is excellent, very helpful staff. Great breakfast. Downsides: its not a 4 star hotel as claimed. And the shower was not in good condition
Verified traveller
Verified Hotels.com guest review
2/10 Poor
15 Aug 2024
Si lo escoges te arrepentirás
El peor Hotel, que he estado en mi vida. Lo escogimos porque decía que tenía piscina, pero no es cierto -he reclamado a la web de hoteles-. En recepción nadie hablaba inglés y resulta imposible entenderse. El Wi-Fi no funcionaba. Al final consiguieron conectarme mi teléfono pero no el de mi esposa. La habitación es diminuta con camas de 80 × 1 80 y colchones viejos. El aire acondicionado antiguo hacía un ruido ensordecedor, pero si lo desconectabas te asabas. La televisión antigua tampoco funcionó. El baño ridículamente pequeño y parecido al que tenía mi abuela. Este Hotel tuvo esplendor los años 60 y ahora es un auténtico desastre. Cuando llegamos una pareja de alemanes se marchaba viendo el estado; eso debimos haber hecho nosotros.
Jose Antonio
Jose Antonio, 1-night trip
Verified Hotels.com guest review
8/10 Very good
19 Oct 2023
Eine Sanierung des Hotels wäre wünschenswert. Preis/Leistung stimmt. Sehr feundliches Personal, was bei Problemen sofort hilft.
Holm
Holm, 9-night business trip
Verified Hotels.com guest review
2/10 Poor
19 Sep 2023
Не рекомендую
Самый ужасный отель из тех, что я останавливалась- очень старый ремонт, в номере нет ни чайника, ни даже бутылки воды.
The beds were extremely hard, which kinda ruined the whole stay. The hotel is also quite old. The breakfast was not great. But the staff was very nice and helpful.
Alexander
Alexander, 2-night trip
Verified Hotels.com guest review
6/10 Good
16 Jun 2022
친절한 직원 좋은 위치 그러나 가격대비 룸의 수준은 낮은 편
호텔 위치는 좋으나 가격 대비 룸의 수준은 부족했다고 생각됩니다. 그러나 직원분들은 친절했습니다.