อัลเพนรีสอร์ท แซร์มัตต์

+ve : Excellent location, 5-8 mins walk to station and Gornergratbahn. Green line bus service to Matterhorn Glacier Paradise cable system is 2-3 mins walk (up on the white wall opposite Denner and Brewery, you have to look for it), nice comfortable room, good breakfast. One receptionist (the one who checked us in) was very nice. -ve : We took the family room with balcony for Matterhorn and mountain view. Unfortunately a big crane was just in our face. Although we could of course see the mountains and the Matterhorn, it wasn't a particularly nice view. The reception should inform guests about that else it's very annoying, maybe offer a discount. There is lot of work going on and the crane is not going away in a hurry. The feeling was that the staff were a bit stressed and overworked. Water served in the rooms is proudly stated as tap water as the water in Zermatt is super clean but when you order water with your meal, you can only get botted water. Breakfast - eggs are available to order but the information on that, on the wall, is tucked away in a corner and not where the eggs are kept for boiling. The cook was not very good at serving fried eggs in a presentable way.

The staff were very welcoming and the room was lovely.

Very special and unique and quaint super beautiful

The service was superb - we had to leave early due to the flight ban and they made us takeaway breakfast bags and handled the return of our ski rentals. One of our party hurt their knee and the staff were super helpful.

The location is good and the hotel is generally well presented. Our room was incredibly hot and there is no possibility to control the heating the the room which meant that we had to sleep with the windows open to be comfortable (despite the minus temperatures outside!) Environmentally this felt very wasteful. The bathroom facilities were also not up to standard in a 4* hotel - the sink was dirty and had brown stains and there were stained tiles around the room, which left us feeling uncomfortable. we also felt the comfort level was basic and overlooked e.g. only 1 bathrobe supplied for 2 people and 1 flat pillow each. The breakfast however was excellent and the staff were attentive.

The rooms were great - Clean, big, well laid out. Perfect for a family. Location was at the far end of town but still walkable to everything. Breakfast was hearty. Great value for the price.

We had a beautiful room at this hotel with an amazing view of the Matterhorn. Our room was well appointed and clean except it seemed like some wine had been spilled on the patio and a champagne cork was left out there from the previous guests. Maybe a better check of the room is needed next time. But overall our stay was wonderful.

Not a far walk from train station - staff in general not that friendly - check in guy not friendly at all didn’t explain any facilities and was too much of a hassle to answer questions - nicest happiest person came from the kitchen she must organise days newsletter - room size and cleanliness was good - breakfast was a good selection of hot and cold - very expensive to stay here so would not stay again as level of service didn’t meet Expectations - free electric car to train station was handy

The hotel was welcoming, comfortable, everything worked well, it was situated in a quiet but convnient part of the village. Our room was spacious and the third bed was a real bonus. Breakfast was good and food in the hotel was delicious and room service was brilliant.

When we arrived, they did not have our room for us. We were very disappointed and needed to wait for an hour or so for them to figure out what room to give us. We ended up staying in a room that did not accommodate the 3 of us and although the staff was nice they kept giving us the go around on how to handle this mix up and we requested a refund as we did not get the room and service we requested and never heard back from them on how to accommodate us with the refund.