Dreams Tulum Resort & Spa

Worst hotel ever

Check was unfriendly, took over an hour to get us into our room which wasn’t the room I paid for. I paid for ocean view with a balcony. I got garden view with swim out and a bunch of kids jumping in and out of the pool making a lot of noise. I went back to check and told them his isn’t the room I paid for. He inform me this was an upgrade and I should be happy, I said I am not happy with all the kids noise and I’m sure these kids don’t want to hear me having adult fun. He change my room to an ocean view first floor, can’t even see the ocean. The room smelled horrible I called them and informed them of the smell they sent someone over to spray the room. I killed two roaches, no bath or hand towels, the mini bar was not stock. Needless to say the time only got worst. I called hotels.com for help I couldn’t connect due to bad phone service called after I got back and got the runaround. Worst hotel ever, wasn’t worth the price. Did I mention there was also a sand crab in my room smh

Germaine, ทริป 5 คืน, 11 มี.ค. 2021

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Amazing view!!!

My view from room 6209 was breathtaking!!! The resort is nice, but my only recommendation is to get more experienced chefs. The food was very mediocre. We still enjoyed our stay.

LAQUECIA, ทริป 3 คืน, 23 ม.ค. 2021

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It was like pulling teeth for anything you already paid for. Also one table in my room was disgusting and not cleaned which is concerning in a pandemic.

เดินทางเพื่อทำธุรกิจ 1 คืน, 17 ม.ค. 2021

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Happy we chose them!

Wonderful from the moment we arrived at the minute we left. We were staying at another hotel in Tulum but we unsatisfied and last minute changed to Dreams. We are so happy we did so. The beach was awesome, the food delicious and the massages are wonderful. Thanks for a great time Dreams Staff!

Shawnte, ทริปกับครอบครัว 7 คืน, 17 ม.ค. 2021

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I like the hotel its big and nice and clean, yhe beach is calm and the temperatura was geat

Pyro_fosfito, ทริปกับครอบครัว 2 คืน, 12 ม.ค. 2021

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Very nice property & nice staff. Food is okay , beach is beautiful.

ทริปกับครอบครัว 3 คืน, 11 ม.ค. 2021

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There is no elevator and my ocean view was blocked my trees, I couldnt see the ocean.

ทริปกับครอบครัว 3 คืน, 9 ม.ค. 2021

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Amazing experience I will definitely return thanks to all the staff. Salvatore, Adrian, Mario, Carlos

ทริป 3 คืน, 7 ม.ค. 2021

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I liked the hammocks in the balcony, the strong water pressure in the shower, and the Italian restaurant that the hotel has. What I didn't like was the pools were too cold to get in, the bathroom didn't seem too clean, and the food wasn't very good at the other restaurants in the hotel. To get to the hotel lobby was way too far to walk so if you needed to get there, you had to order or wait for a golf cart to take you. There was only one bar that I would say made good drinks.

ทริปกับเพื่อน 5 คืน, 6 ม.ค. 2021

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Came as a solo traveler, very beautiful and well kept resort. Friendly staff. Majority of individuals wore masks. Great place for families to vacation not so for solo travelers but overall great experience!!

ทริป 4 คืน, 5 ม.ค. 2021

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