The stay already started terrible when I went to check in the employee not paying attention charged me for the stay when it was already paid for in advance and proceeded to tell me oops the money will be back in your account by Tuesday! That was very unprofessional! Not to mention the room wasn’t cleaned at least as expected nor the restroom. I then make my way to the pool and it was just so dirty so much trash in the pool I was at a disbelief. So this morning I go for the complimentary breakfast and what a disappointment! Breakfast was running beyond late and the cleanliness well let’s just say there was lots of hair all over. Also the orange juice and apple juice was very watered down. I use to like staying here but I just don’t see that happening anymore.
Anthony
ทริปกับครอบครัว 1 คืน
10/10
Angelica
ทริปกับครอบครัว 1 คืน
10/10
John
ทริปกับครอบครัว 2 คืน
4/10
Filthy kitchen items utensils. Given plastic forks and spoons to replace cooking utensils if needed. Dirty and liquid damaged pre packaged tissue. Told I was getting room with full stove several times and did not. Filthy messes, spills and debris in both elevators that were there for 3 days straight. Smell / stench of not so good smells through hallways and inside the elevator. No trash bags in trash can, just used my own. Had to use my own bleach and cleaning spray to clean room / bathroom. Carpet not vacuumed. Luggage carts had busted wheels. Day by day anything that could go wrong kind of did. No manager on site and staff had no idea when she would be back for 3 days straight or at least that’s what I was told. Each day I was told she would be there in the morning, I’d call to reach out and was told they didn’t know or the same false information that she would be there following morning by 7 - 9 am. I Used to book here often back in
2021-2022 so I figured why not and I got my answers why I shouldn’t have. Taken them off of my lists of places to stay and reccommend to others. It was My Spouses Birthday weekend and I had several hiccups throughout my stay. Maybe I’m used to more upscale hotels I guess but never again.
ผู้เข้าพักจริง
ทริป 3 คืน
8/10
David
ทริป 1 คืน
10/10
ผู้เข้าพักจริง
ทริป 3 คืน
10/10
Getty
ทริป 1 คืน
10/10
James
ทริปกับครอบครัว 2 คืน
10/10
Justin
ทริป 2 คืน
2/10
Horrible experience not only did we find cockroaches here but the room that I had booked a month and a half in advance magically wasn’t available and got downgraded and not only that but I wasn’t even discounted. Absolutely worst hotel experience ever. I’ve had better luck at motels. Person at the reception didn’t even care. Never returning to this terrible location.
Ricardo
ทริปกับครอบครัว 2 คืน
10/10
Lovely and helpful staff - plenty of car parking, pool area was quiet and enjoyable. Elevators needed a deep clean
Steven
ทริปกับครอบครัว 2 คืน
6/10
Muy cortante la reseccko
Carolina
ทริป 2 คืน
2/10
Shannon
ทริป 2 คืน
6/10
Breakfast was lacking in protein options.
The gap in the door to the hallway was sizable.
The tv had a terrible screen. Could hardly see it. And the thermostat didnt work.
Tennille
6/10
My room was fine. There was a large gap in the door entry allowing sound in.
My tv barely worked, screen was dark and the thermostat did not work.
I also missed some basic "extras" found in other hotels like lotion and a shower cap.
Breakfast was lacking in options.
Probably wont return to another Townplace anytime soon.
Tennille
ทริปกับครอบครัว 1 คืน
10/10
Great place to stay excellent continental breakfast
Jazmyn
ทริปโรแมนติก 1 คืน
10/10
Axel
ทริป 1 คืน
10/10
Will
ทริป 1 คืน
10/10
Lydia
ทริป 1 คืน
10/10
Great breakfast and staff was really nice! Suite was perfect size and clean.