We chose the hotel based on the reviews; 9 out of 17 reviewers awarded a 10/10 and the average was 8.4. There was only 1 negative review, but that mentioned an infestation of rats and that sounded unrealistic.
When we arrived, the reception was unmanned. Not a good start, but in a smaller hotel that can happen as people have multiple roles.
First we waited for a bit, then rang the bell.
When nobody showed up, we waited some more and then called the numbers we could find. The second number we tried got answered and not much later somebody finally arrived.
We were then told the room we booked wasn't available anymore. Apparently somebody else came and they gave them our room.
There was only 1 other room available.
That room did not have any windows, I don't like that, but for a single night, I can live with that.
The real deal breaker however, was that, before entering, the room, the receptionist emptied a can of air freshener in the room. The smell was so strong, it could mask just about anything.
Needless to say we didn't stay for the night to find out if the other negative review perhaps was accurate.
Pang Nga is really beautiful and worth visiting, but avoid this hotel.