6/10 ดี
31 ก.ค. 2025
I had a reservation and a room was not available at the time of check-in. I asked if my guest and I could each have a glass of wine for the inconvenience and to have something to drink while waiting for the room. Make a long story short, the hotel staff including the manager on duty did not accommodate the request. Personally, I believe a glass of wine is a reasonable ask for the inconvenience; however, the hotel staff thought differently. The unfortunate thing is the staff kept blowing me off. Simply unacceptable and unprofessional. Outside of this incident, the hotel was decent, overall.
Shannon
Shannon, ทริปกับเพื่อน 1 คืน
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