Staff were very pleasant and helpful. We took luggage in at 8am (check in at 3pm) and they have designated rooms and staff on all day. Very organised. Room was fine. We had a triple room with plenty of space and wardrobe space for a couple of nights. Only thing was lack of air conditioning! It was roasting! And windows, of course, only open slightly (better than not at all). We were on busy street so it was extremely noisy with traffic, sirens and noise from bar downstairs. Mind you, after long day walking and sightseeing this didn’t keep me awake too much. My roommates found it more difficult. It’s a huge hotel so very busy and a lot of groups but I did like it. It was well located, not far to walk to Kings Cross (we didn’t like Russel Square Underground station which is closer), and 15 mins walk to Covent Garden, half hour to Trafalgar Square. Breakfast was really good and plenty to choose from. £17.50 a bit steep as I’m not a big breakfast fan and don’t eat much in morning but it was nice. This is a problem with all hotel breakfasts for me!
Overall, a friendly pleasant hotel which did the job for a weekend with friends.