We were unsure about our stay as we had booked a shared bathroom family room, travelling with our 3 and 5 year old children, however we were very pleasantly surprised! The hotel manager was there to check us in at 2am (we had called ahead to let them know about our late flight arrival)! They provided lots of drinking water. The food at the restaurant was varied and excellent and we ate there many times. Very family oriented resort with a great pool and lush garden areas surrounding the complex. Location is OK, a bit away from the beaches and town. However, you can walk to Tesco Lotus and buy whatever you need including phone SIM. The rooms in the shared facility and made of traditional Thai teak wood so are a bit creaky at night. But the a definite oasis in busy Phuket, The owners son even drove us to the hospital when my son, unfortunately, needed stiches. A great group of people there! Highly recommended!