ALL ROOM LIGHTS TURNED ON AT 4:00am BOTH NIGHTS!!! Both Iberostar and Expedia no help at all. Be warned if you stay at Iberostar Hotels or book with Expedia.
We stayed at the Iberostar Selection Paseo de Gracia in Barcelona on Nov 3-4, 2024
We checked into the hotel and were provided a very nice room with a balcony, as we had reserved. The room was small, but very nicely decorated, very clean and quite quiet. It also had a multi-functional lighting system with lots of ceiling, wall, and floor lighting – when they were all on, the room was very bright (more on this later!). The hotel common areas were nice, the staff were great and the included breakfast was very good. We believed that we had made an excellent hotel selection from the Expedia offerings.
However, at 0400 in the morning, while we were asleep, ALL OF THE LIGHTS TURNED ON by themselves and woke us up. My first thought was that someone had broken into the room. My wife was frightened. I turned off the lights and we tried to get back to sleep. However, we woke up again at 0600 because the room was too hot. It turned out that, when the lights turned back on, the AC thermostat had reset itself to 18 instead of 15 where I had set it at bedtime.
I advised the hotel about the problem and they sent a technician to re-set the electrical panel. He said it should be OK now.
However, at 0400 on the second night ALL the lights turned on again! I could not believe it.
[more to follow]