Krystal Grand Suites Insurgentes

Las instalaciones del hotel muy buenas y la limpieza igual.

Victor m, เดินทางเพื่อทำธุรกิจ 1 คืน, 12 ม.ค. 2021

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This hotel is a hidden jewel, in a fantastic location.

ENRIQUE, ทริปกับครอบครัว 1 คืน, 19 ธ.ค. 2020

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I really liked the suite, the decor was great and the super long window was truly amazing. With a beautiful view of of trees it is a view you don´t get in México City very often. I was really upset at the service. First when I arrived on Friday at 2pm I was not allowed to check in, which would have been fine if the staff would have been more courteous. The second thing that truly upset me was that my room was never visited by the cleaning staff even after I asked for the room to be serviced twice.

Andre, เดินทางเพื่อทำธุรกิจ 2 คืน, 11 ธ.ค. 2020

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I like this hotel because it is very convenient. Close to many restaurants and shopping centers. Staff is very friendly. I was very impress on how well and hard they are working to keep everybody safe with their Covid policies.

Fabiola, ทริปกับครอบครัว 2 คืน, 28 พ.ย. 2020

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The hotel is well located in a safe area on the south end of the city. Plenty of great food options within walking distance. The valet service is great and almost everyone was friendly and helpful. The desk person at check-in was the only one who fail to provide the level of service the rest of the team did. After every inquiry regarding accommodations and maid service, he seemed to be mostly interested in listening to reply and not to understand nor help. The hotel is in pristine condition and considering we traveled during this challenging times, we felt the hotel did an excellent job keeping everyone safe. We will give the property another try next time we are in the city.

Fernando, ทริปกับครอบครัว 6 คืน, 24 พ.ย. 2020

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Love this hotel! It’s my go to every time I’m in Mexico City

Mauricio, ทริป 1 คืน, 23 พ.ย. 2020

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I didn’t like that I paid for the VIP suite and they ended up giving me a regular room

Matt, ทริปโรแมนติก 5 คืน, 9 พ.ย. 2020

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Beautiful hotel!

The only thing I want to bring up is that we were supposed to have a king bed and have more room space but got a two-bed room instead. Other than that, deco and vibe is super modern. The room and bathroom were super clean. Shower was great and the bed was very very comfortable. I wish we got to stay longer! I would definitely recommend staying here. Staff was great, especially the ones who greet you when you first step in. P.S. they check temps and sanitize your hands and luggage before checking in.

Knyxy, ทริปกับเพื่อน 2 คืน, 2 พ.ย. 2020

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The staff in the front counter is terrible since we get there they try to charge us for being there 2 hrs early even we didn’t want to do the early check in the reservation was for one bed and they try to give us a two beds when we finally did the check in they give us a room in the 6th floor and the next day as we were coming back from lunch they tell us if we had our stuff ready cause we need to move in to another room what a surprise they give us 20 minutes to be ready wonder what would be happen if we haven’t go back to the hotel so we pack everything again our stay was for 5 nights 6 days 😔 then finally gave us another room in the 2nd floor with no view this is the most horrible experience, the mini fridge wasn’t working they promised to change it and never happened the air conditioning wasn’t working the coffee machine either we asked for another room with view and they refused it the only nice persons where the maids and the bell boy named Raul other wise the most horrible experience

JuanEsparza0223, ทริปโรแมนติก 5 คืน, 20 ต.ค. 2020

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Great service & hotel very clean, only inconvenience was hotel to far from Center of City

Martha, ทริปกับเพื่อน 5 คืน, 9 ต.ค. 2020

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