The hotel itself is nice, however, I was lied to upon checking-in. I paid upfront for a King conference suite. The front desk associate informed me that they were completely booked. He said they had an upgrade that he would be willing to give for no additional charge. In actuality he gave us a downgrade (king studio) and still charged me the same amount. That was the first issue, second one was, I called down a day in advance and asked if it would be possible to receive a late check-out. The front desk associate informed me the latest they could do would be 1:30. I said that was perfect. Next day rolls around and I attempt to use my key card at 11:30am and it’s not working. I asked the front desk if they could reactivate it as I wanted to hit the gym. The gentleman that lied to me said they are unable to accommodate a late check-out and if I wanted to use the gym I would have to check-out and then he would allow me to use the gym. Meanwhile the lady that I spoke with is standing right there and I informed him that I spoked with her yesterday to confirm. Not an apology, not a well let me speak with her to see first. Just out right rude. Lastly, I had to deal with dogs barking from midnight to about 3am every night I was there. I understand it’s pet friendly but there should be a size limit. Overall the customer service or lack there of is what makes this place and stay horrible. I plan to see this issue through until I’m able to speak with someone in corporate.