Does The Shore Hotel & Residences offer free cancellation for a full refund?

Yes, The Shore Hotel & Residences does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.

Is there a pool at The Shore Hotel & Residences?

Yes, there's an indoor pool and a children's pool. Guests have pool access from 7 AM to 7:00 PM.

Are pets allowed at The Shore Hotel & Residences?

Sorry, pets and service animals aren't allowed.

Is parking offered on site at The Shore Hotel & Residences?

Yes, there's free self parking.

What are the check-in and check-out times at The Shore Hotel & Residences?

Check-in start time: 3:00 PM; Check-in end time: midnight. There's a charge for early check-in (subject to availability). Check-out time is noon. Late check-out is available for a charge (subject to availability).

What is there to do at The Shore Hotel & Residences and nearby?

Onsite recreation at The Shore Hotel & Residences includes basketball. Enjoy a swim in the indoor pool or use the hotel's other amenities, which include a fitness center and a garden.

Are there restaurants at or near The Shore Hotel & Residences?

Yes, there's an onsite restaurant.

Does The Shore Hotel & Residences have any outdoor private spaces?

Yes, every room features a balcony.

What's the area around The Shore Hotel & Residences like?

The Shore Hotel & Residences is located by the river, a short 14-minute walk from Jonker Street Night Market and 14 minutes' walk from Malacca Heritage Centre.

The Shore Hotel & Residences, Malacca City: Hotel Reviews, Rooms & Prices

6/10 Good

Oct 5, 2024

Wedding Anniversary Getaway

Very run down establishment. Only 1 lot of shampoo and body wash provided for a couple over two nights. The air conditioner is noisy and only operates at 18’. There is no towel attendant for The Shore Hotel patrons ( share middle pool with Swisse Gardens who pay less for rooms and get towels) and vending machine was broken, so couldn’t get water or snacks. There was always issues with the elevators. Not much in the shopping complex. Loved the Roof Top Pasma Bar. Staff there were absolutely amazing.

Sara, 2-night trip

8/10 Very good

Feb 19, 2024

The residence didn't have WIFI but the place was good, clean and spacious overall. The toilets were clean too, although not perfect, is well maintained. Water pressure from the shower is so-so but can do the job. The only drawback is that the cupboards seems a little dusty, so we didn't put anything in. The aircon to the gym was also not working and equipment doesn't seem to be very well maintained. However, it should be ok for the price.

Ming Long, 4-night trip

6/10 Good

Feb 21, 2024

The location of this hotel is convenient access to banks like bank rakyat and hlb, walking distance but difficult to give directions. I used Bunga Raya from the Shore Mall then reached shops like selling plus sized t shirts, shop like Mustaffa .jst walk straight.. Jonker st also got public bank. Eateries like mamak stalls, chinese food, bbq,hotpot , thai nearby /at Shore Jonker etc cendol,, nyonya, simple mee goteng or fried noodles etc l and chicken rice but i dont remember seeing jpnese food which anther location nearby got, Jln KJL 8? etc. Grab rides at the range below RM20 in melaka areas like Aeon Ayer Keroh, , Lotus Bdrya Melaka, Melaka Zoo, Some honey bee attraction, etc. Most vital, the rate not that exoensive. The lifts very jammed and crowded, at times have to wait very long .

3-night trip

10/10 Exceptional

Feb 26, 2024

Perfect for my first time trip to Hatyai. Definitely will stay here again.

Muhammad Izham, 1-night trip

8/10 Very good

Dec 28, 2024

No wifi service. It’s a families vacation hotel, crowded. Breakfast hv to wait because place small to accommodate big group. Lifts service very bad, 5 & more minute waiting. Breakfast menu the same

Maria, 2-night trip

2/10 Poor

Jan 18, 2025

A tired and weary building, in need of renovation, filthy in parts, air con noisy and rattles. The hotel joins with a similar attached hotel, and shares a dining room, so breakfast was busy, and average. Parts of the room were very aged, around floor/wall junction there was a lot of perished jointing materials. The lifts were slow and overworked, the balcony did not have any furniture.

JOHN, 4-night trip

10/10 Exceptional

Oct 9, 2023

Please upgrade the lift.

Amy Teo, 1-night trip

2/10 Poor

May 20, 2024

Rooms are dusty and dirty…. Especially the bathroom is smelly. Long wait for the lifts. Very poor quality.

Kavithaa, 3-night trip

6/10 Good

Mar 16, 2023

SO SO HOTEL

Overall the hotel just a so so not as what I expected. The front desk staff not friendly. Being a late check in customer & received a cold welcome is quite annoying.

1-night trip

4/10 Fair

Sep 20, 2024

Long waiting time for lift. A lot of time wasted just to wait lift. Wait time up to 30mins.

THUAN CHONG, 2-night trip

4/10 Fair

Oct 31, 2022

Poor condition. I have waited almost 20 mins for the lift during check-out hour

1-night trip

4/10 Fair

Sep 7, 2022

Disappointed

Room dirty, bedsheets dirty, no wifi, lift need to wait long time.

Low, 2-night trip

6/10 Good

Jul 16, 2023

I’ve booked apartment and studio suite. Both units are quite spacious but the conditions are not really good..wall paper in the apartment being tore, no unifi, airconds are not well functioning. As for the studio, the bed sheet got some stains and some parts are tore and housekeeping should be improved.

Norfaraein Binti, 1-night trip

6/10 Good

Sep 19, 2023

Disappointed

One of the room toilet was choked, water supplied is lousy and TV remotecontrol was not given. The corridor was dirty.

Jenny, 1-night trip

6/10 Good

Nov 29, 2023

Lift not working. have to wait more than 30mins to go up and down.

Khai Shin, 1-night trip

4/10 Fair

Jul 23, 2022

car park no convenience signage to hotel confusing lifts no sufficient, 4 lifts for 42 stories hotel room maintenance is bad on floor, toilet, furniture the worst is the air conditioner noise, I have to turn off the AC in order to sleep.

Boon Siong, 1-night trip

2/10 Poor

Aug 26, 2022

We paid € 250,- for 3 nights in a Premier suite. It was neither Premier nor a suite. It was just a slightly bigger dilapidated hotel room. According to the manager a suite does not mean multiple rooms linked together. According to the dictionary it does... The first room we got we actually refused because it looked so bad and the cupboards where actually falling apart. The second was only marginally better. It said the room would accommodate 4 but there was only a big double bed and a very small couch which was barely big enough for our child. The other slept in our bed. There were only 2 towels in the room.

Ivo, 3-night trip

2/10 Poor

Jun 16, 2022

Horrible stay.

Horrible room. The toilet was dirty with soiled toilet paper on the toilet floor when we checked in. The phone on the table wasn’t working. The heater wasn’t working. The aircon wasn’t cold. The basin was clogged. There are no good channels on the TV. One man receptionist. Told them about the basin clog , but they didn’t bother to repair it or change my room. Extra towel is chargeable . No daily housekeeping . First and last time to stay there. One word - horrible.

Victor, 2-night trip

2/10 Poor

Oct 11, 2022

THE WORST HOTEL NOT ONLY IN MALACCA, BUT IN MALAYSIA - The whole unit is dirty! There are lots of dirty marks on the sofa. euuww.. The wall and toilet wall are dirty. It’s like they can’t afford a cleaner - No Wifi! Come on man.. It’s 2022 already! - Extra towell need to pay rm10. Whatttt???? First time in my life!! - Oven and washing machine are not allowed to be used. Then what’s the purpose of putting those amenities??? - The parking is confusing - RM1.5k for two nights with this bad condition, not worth ghe price at all Long story short, NOT RECOMMENDED AT ALL

Zaim Luqman, 2-night trip

4/10 Fair

Nov 20, 2024

Arrived late as we had a long drive. One member of staff on reception so was waiting a long time to check in. 1st room allocated had not been cleaned properly, safe did not work and was turned round completely ?? Patio doors did not lock and the air conditioning units for the hotel were right outside our door so it was extremely noisy. I asked to change rooms but the lady at the reception said that she had to send maintenance up to check what I had told her was true !!!!! I couldn’t believe it - this was about 8pm and we were tired and just wanted a functioning room so we could freshen up. The staff on reception were miserable and unhelpful throughout. We eventually moved up to a higher floor but again the safe did not work !! This room could have done with a good clean too. There were stains in the bedsheets. Won’t stay here again. Needs condemning. It seems to me that the residents in the hotel are second class to the people that live in the apartments.

Linda, 2-night trip

4/10 Fair

Jun 5, 2023

Nice Place, Not Customer Centric Trained Staff

I booked 2 Rooms, me and my friend. I happened to reach early and wanted to check-in both rooms and get the keys as my friend will arrive past midnight. The Staff refused to allow me to check-in on behalf of my friend, unless he sees the ID of the person; even though i booked the room under same booking. After exchange of unhappy and unpleasant conversations, finally we got the room and it late night and miserable experience of checking-in. I parked the car next to the hotel and to find that in the morning that it was premium paid parking and hotel did not update anything about parking while checking in. The room internet wasn't working. After few years of numerous visits and even booking this place for friends and groups, this experience leaves me no choice and i have no plans to book this hotel again. Overall, it makes my last visit to this place... Nice Place, Nice View, Not Customer Centric Trained Staff.

Srinivas, 1-night trip

2/10 Poor

Feb 27, 2024

最悪。二度部屋を変更して貰った。最初は冷蔵庫とセーフティボックスが故障。次が電気が点かない。とにかく設備点検は全くされていない。エレベーターも４台あるが、チェックイン、アウトの時は全く乗れない。酷い時には15分近くも乗れない時があった。これまでで最悪のホテル。

tadashi, 6-night trip

4/10 Fair

Dec 2, 2021

Will not repeat this hotel until they improve all.

Check-in process not so convenience. No Bell Boy can help for your luggage. Not Baby Crib available even in filter Hotel.com said got. Water heater not function, technician come then okay. But afterward our unit was blackout at 3 AM, but no technician available, they said we need to change to another unit. No wonder this hotel only got 3 star. Only got 4 lift available. Their level 2 the Shore Ocenarium and the Shore Sky at level 42 floor is awesome. Worth to come to these 2 place if stay here but closed every wednesday. Plan properly.

Muhammad Fadzil, 2-night trip

2/10 Poor

Nov 11, 2021

No enough lift and stress waiting during checkout. Lift share with staff that cleanup room

fauzibd, 1-night trip

10/10 Exceptional

Aug 21, 2021

Overall good

Room is spacious and clean. Not sure about the wifi as I’m using own data and I couldn’t see any wifi connection under Shore. Can conveniently order from room service at reasonable price or go down to the mall for KFC, Subway or Seoul Garden.

Gilbert, 1-night trip

The Shore Hotel & Residences

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Family Room With View-Balcony （ 63AB ）

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Family Room With Balcony（ 3C03 ）

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Studio Room With Sea View-Balcony ( G703E )

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Super King Bed Studio With Sea View-Balcony （ Q611G ）

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Studio Room With View-Balcony ( K612-3 )

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Studio Room With View - Balcony ( H605 )

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Family Room With Balcony ( R507c )

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