Saw the hotel was in an industrial estate and my heart sank. However, everything changed once we'd entered it. Very polite staff, excellent service, very clean rooms and beautiful breakfast room.
Pratibha
ทริปกับครอบครัว 1 คืน
10/10
I have a very good experience with services from receptionist professional,one down side is that they should improve on the breakfast
bositen
ทริป 3 คืน
8/10
Leslie
ทริปธุรกิจ 1 คืน
10/10
Like amazing hotel and superb service with a smile. Great value for money.
Mohamed
ทริปธุรกิจ 1 คืน
10/10
Mariyama
ทริป 2 คืน
6/10
Rooms are very dated. Needs to be refurbished. I overheard another guest complaining about a staff member entering his room whilst he was in the room with his wife! Didn’t feel safe after that as the lock in my room was broken. Chose this hotel for convenience as I was attending a function at the same location. I wouldn’t choose to stay there again.
ผู้เข้าพักจริง
ทริป 1 คืน
10/10
I always stay at the Sapphire when working in Croydon. Clean and tidy with very friendly staff.
Richard
ทริปธุรกิจ 1 คืน
6/10
ผู้เข้าพักจริง
ทริป 1 คืน
6/10
When I checked in I was sent to a room which hadn't been made up, but this was quickly changed for me to a room on the next floor.
The people in the room opposite woke me up at midnight, coming in and out of the room, and talking in their room. I'm not sure if the wall and doors are incredibly thin but I could hear every word of their conversation, and I don't think they were talking particularly loudly. By 2.30 I resorted to listening to white noise on my phone to try to get to sleep, I had to be up at 5 am!
I spoke to reception the next day, and that night there was silence so all was good.
Susan
ทริป 2 คืน
2/10
I had three rooms booked for four nights. I arranged to fly home early and my family only stayed for two nights. The floor carpets were ripped. Bins were left dismantled and cleaning products left on the floor. Room dishes (mugs/cups for the kettle) were unclean. One room had water. Two rooms didn’t have water. There was a hallway diffuser that was overwhelming.
ผู้เข้าพักจริง
ทริปกับครอบครัว 4 คืน
10/10
Andy
ทริปธุรกิจ 1 คืน
8/10
Anthony
ทริป 2 คืน
10/10
Clean friendly staff nice food everything I needed
Ruth
ทริปธุรกิจ 1 คืน
10/10
The staff was very helpful and the room was cleaned well, the buffet offered for the mronings was pleasant. It was easy to navigate in the hotel and the staff were very helpful with whatever we needed. Would recommend!
ผู้เข้าพักจริง
ทริปกับครอบครัว 4 คืน
10/10
I have stayed on many occasions and have never been let down. Definitely recommend.
Richard
ทริปธุรกิจ 1 คืน
8/10
Lovely room. Clean. Lovely bathroom.
No lock on the door. You need a key card to get in but you can’t lock it from the inside.
Staff are pleasant but not welcoming.
Main desk wasn’t always manned. Short answers not very receptive for reception
Baneeta
ทริป 1 คืน
10/10
Richard
ทริป 1 คืน
10/10
Convenient location and good amenities close by, great WiFi very comfy bed.
Andrew
ทริปธุรกิจ 1 คืน
10/10
Good overnight stay, gave me the rest I needed
Marc
ทริป 1 คืน
10/10
Richard
ทริปธุรกิจ 1 คืน
10/10
Richard
ทริปธุรกิจ 1 คืน
8/10
Ramee
ทริป 1 คืน
6/10
Heating wasn't working in my room and drain blocked in shower
eddie
ทริป 1 คืน
8/10
Lovely welcoming spacious banqueting venue that you can dance without stepping on someone’s toes