This place is stunning and relaxing. The room was spacious and clean with a beautiful view of the polo field and the Burji khalifa in the distance. The food we had was delicious and a good variety. We used the hotel to stay while we visited our son who lives close by and we will use this hotel again. Fantastic place for relaxing or entertainment. Evening was lovely to sit and enjoy each others company or have a bar meal.
Paul
Paul, ทริปกับครอบครัว 4 คืน
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2/10 แย่
3 มี.ค. 2025
Disastrous Stay: A Five-Star Hotel That Misses the
I recently stayed at a so-called five-star hotel in Dubai, and I was deeply disappointed with both the service and the amenities. The check-in process was slow, and the valet completely ignored me, failing to offer luggage assistance. The bed was rock-hard and uncomfortable, making it impossible to sleep well. The TV was malfunctioning with no channels available, and the Nespresso machine was provided without any coffee capsules. The room’s insulation was poor, allowing cold air and dust to enter, and the AC had no heating option, leaving me freezing on a cold winter night. The water pressure in the bathroom was abysmally low, making it difficult to shower properly. For a hotel of this caliber, these issues are unacceptable. Overall, the hotel’s lack of attention to basic details and poor service makes it feel more like a 2- or 3-star property. I would strongly advise against staying here, as it failed to meet even the most basic expectations.
Dr. Abdulrahman
Dr. Abdulrahman, ทริปธุรกิจ 1 คืน
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10/10 ไร้ที่ติ
26 ก.พ. 2025
Ahsan
Ahsan, ทริป 6 คืน
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4/10 พอใช้
22 ก.พ. 2025
Doesn't live up to expectations
I was quite disappointed with my stay in Al Habtoor. I expected so much more than what was on offer. Upon checking in, the room was clearly not cleaned properly, but I overlooked until the damp/sewage smell started coming through the bathroom. The AC was set to 25/26 degrees but the room was so cold we had to ask for a heater in Dubai! Never had that experience all my time travelling to Dubai. And of course, despite asking for a heater all day, it wasn't brought until later that evening. By day 2, it was unbearable, and had to ask to be moved to a new room, after already unpacking everything, with a baby as well. The second room wasn't any better in terms of cleanliness, and whenever they were supposed to tidy and clean the room in the mornings, they never changed the sheets, didn't vacuum or clean the floor properly and didn't bother cleaning any surfaces. They would only make the beds and take the rubbish out. It was such poor service. Baby and I were also bitten by some kind of insects and covered in spots. The breakfast on offer too was terrible. Poor options, the bread and pastry was always hard and stale. I skipped breakfast most days, that's how poor it was. Definitely don't recommend. It sounds fancier than it actually is.
ผู้เข้าพักจริง
ทริปกับครอบครัว 7 คืน
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10/10 ไร้ที่ติ
12 ม.ค. 2025
Gokhan Emre
Gokhan Emre, ทริปธุรกิจ 5 คืน
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6/10 ดี
11 ม.ค. 2025
Property needs renovation staff need to be more aware . 1 day they forgot to clean our room. On chek out they were nice enough to give is a late chek out as we were traveling with a small child so that is a big
Alexander
Alexander, ทริปกับครอบครัว 5 คืน
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10/10 ไร้ที่ติ
6 ม.ค. 2025
Royal Stay
Excellent room
Mathew
Mathew, ทริปกับครอบครัว 1 คืน
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10/10 ไร้ที่ติ
26 ต.ค. 2024
Veterans World Fencing Championships
Great place to stay, wonderful service, bath room a bit tired
Gaby
Gaby, ทริปกับครอบครัว 12 คืน
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4/10 พอใช้
20 ต.ค. 2024
Re
Mark
Mark, ทริป 8 คืน
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6/10 ดี
5 พ.ค. 2024
Ok property, far away from anything.
Krishnan
Krishnan, ทริปธุรกิจ 3 คืน
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4/10 พอใช้
5 พ.ค. 2024
ผู้เข้าพักจริง
ทริปกับครอบครัว 1 คืน
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6/10 ดี
28 เม.ย. 2024
La habitación está muy bien. El servicio bastante pésimo en general. Buena gente pero desorganizados.
joaquin
joaquin, ทริปธุรกิจ 2 คืน
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10/10 ไร้ที่ติ
25 มี.ค. 2024
Roberta
Roberta, ทริป 9 คืน
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10/10 ไร้ที่ติ
11 ม.ค. 2024
Amazing Hotel
We absolutely loved our 2 day stay. This hotel had everything. We loved all the amenities and made use of the Padel and tennis courts, pool & gym. The hotel itself was so clean and felt very glamorous and new. We loved our room, which faced the polo field. It was very clean, spacious and luxurious.
The staff were incredible, including all the reception and pool staff, and also those at the Horse and Hound restaurant where the food was absolutely delicious.
We also payed for breakfast in our stay for a great price which was a wonderful buffet with so much choice. They even had a live cooking station for omelettes and eggs.
We loved all the activities/ games that were available- for example you could play darts or pool in the Horse and Hound restaurant and they also had a snooker table in the hotel. They have a large chess board and other games by the pool. The only disappointment was that there were no table tennis (ping pong) balls available despite having 2 table tennis tables so please make sure to restock those for future guests.
It was lovely seeing the polo horses on the field in the afternoon from our balcony. I wish we could have stayed longer and I look forward to returning again in the future.
Jennifer
Jennifer, ทริป 2 คืน
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2/10 แย่
16 ธ.ค. 2023
Carl
Carl, ทริป 1 คืน
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10/10 ไร้ที่ติ
21 พ.ย. 2023
Daniel
Daniel, ทริปธุรกิจ 3 คืน
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6/10 ดี
6 ต.ค. 2023
التظافه سيئة جدا و الافطار لا يليق بفندق خمسة نجوم