Arrived at approximately 4:30pm to an unwelcoming reception area where it took me speaking to 2 different people to be finally pointed in the right direction of the lady with the correct paperwork. We were to catch the 7:45am train from the nearby Thonburi station the next morning, the only reason for choosing this hotel was the location near to the station. I was asked what time I would check out. When explaining I would check out at around 7:20am the following morning, no further discussion was given. One hour later it became apparent that the Air Conditioning was not working correctly, but the reception staff had left, leaving only the night security guard, who spoke little to no English. This lead to a very uncomfortable night. Additionally, the wi-fi was accessed via an overly complex double password system that dropped connection if unused for a certain amount of time.
On checkout in the morning, no office staff were available to discuss my concerns with.
