Our room's hot water did not work for the entire stay, 3 nights. We had to take a freezing cold shower, every time. We told the reception multiple times, and they did nothing on the first day. The second day, they had a repair person look at it, but that didn't fix it. They did not book us into a different room or reimburse anything. On the final day, they said they would give us a free ride from the hotel to the ferry station "to make up for our bad experience." But then they booked us a tricycle/tuc-tuc instead of an actual car. So that's like a $5 reimbursement. Also, their beach is dirty and you really cannot swim there.