Secrets Akumal Riviera Maya - Adults Only - All Inclusive

Let down in Akumal.. The Secret is OUT! Awful

We are used to staying in luxury properties where cost isn’t a concern and the folks at Akumal seemed to be interested more in maximizing revenue rather than the commitment to excellence Secrets Maroma had exhibited. We will NOT return to Secrets Akumal EVER again. Secrets Maroma Beach is in a class by itself. You live and learn.

ทริป 1 คืน, 25 ก.พ. 2021

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Rude staff, hidden fees, ok facilities

Extended our stay by one night to stay with wedding party- firstly, they were so unaccommodating to the wedding couple, did not care. Usually there might be a discussion about upgrade la or some sort of special items to make their trip memorable but they were rude abs cold anytime we asked. So we we tried to extend the price was outrageous and we ended up booking trough hotels.com for 1/2 price and sat with the front desk to do this. Once confirmed they gave us new room keys- didn’t bother to come clean our room. Had to ask for toilet paper a single towel bc neglected. Then after checking out, paying incidentals, on the shuttle they came running to stop car and tell us we still owed $250?! Bc they forgot to charge us when we extended the booking a day earlier! They staff are all unhappy, disinterested, and rude. Also don’t do the snorkeling tour- it’s a total cattle run with lines you can’t cross abs nothing to see through cheap foggy goggles, just get your own and snorkel in your own. Several people in our group got sick from the food/drink. Facilities are decent, probably kept up with all the hidden charges they steal from you.

ทริปกับเพื่อน 1 คืน, 24 ม.ค. 2021

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It was amazing

Keith W, ทริป 2 คืน, 15 ม.ค. 2021

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Everything was amazing. Cust service was top notch.

Jeremy, ทริป 4 คืน, 15 ม.ค. 2021

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Beautiful property, well maintained, staff was wonderful and so nice, food was excellent. Beach was Amazing! Will definitely go back ASAP!

Alec M, ทริปกับครอบครัว 6 คืน, 11 ม.ค. 2021

ความคิดเห็นจริงจากผู้เข้าพักของ Expedia

My favorite resort in Riviera Maya. The service is top notch. Benjamin on the entertainment team, Daniel in the Market Cafe and Consuelo hostessing in several restaurants made our trip memorable. Our hibachi chef at Himitsu, David, was the best we ever had. Food was very good and drinks were always on point. This was our second visit to this resort and we are already planning another trip for later this year.

Kim, ทริปกับครอบครัว 5 คืน, 3 ม.ค. 2021

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Despite the bed and disrespectful experience witch we had it on the check in with Paula one of the managers, the hotel was clean and nice.

Mihai, ทริป 1 คืน, 3 ม.ค. 2021

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Amazing beach, great food and awesome staff!

What a great place to stay! Food was very good. The staff was accommodating and very friendly. We felt very safe. The beach is great for lounging. Swimming in the beach was a little tough because the reef starts pretty shallow, but the snorkeling was really fun too. We plan to return soon!

Frank, ทริปกับเพื่อน 7 คืน, 2 ม.ค. 2021

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Property was very big and dispersed and was good during covid-19 times all the restaurants we're staffed and very well prepared for cleanliness and sanatized... the beaches and the pools were off the charts very clean really nice guess nice people and overall great experience

Pete, ทริปโรแมนติก 5 คืน, 30 ธ.ค. 2020

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This is the best all inclusive resort I’ve visited. The service is outstanding (really special) and the food was great. Add to the fact that the beach is amazing and it’s easy to understand why I love this place.

ทริปโรแมนติก 8 คืน, 30 ธ.ค. 2020

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