I arrived at 2pm for my reservation. On the app, I requested a 1pm check in. When I told her I was there to check in, she said check in was not until 3pm, that they were still cleaning the rooms. I find it very hard to believe that every single room was still being cleaned and that 1 was not ready. So I said okay, I guess I’ll come back later. I went on about my day spending time with my family. At 6:30pm, I receive a call from the establishment asking if I would be coming tonight. I said yes, I tried to come earlier. She said okay, I need your card details to hold your room. I said oh no you do not. She says well if you don’t show up, we lost the sale of the room. I tell her I understand that but I just told her I would be there. I ended up cutting my time short with my family at that point so I could go check in since there seemed to be an issue. I don’t think she was necessarily rude, I do think there was a small language barrier. The room was very clean and smelled nice. The air unit was difficult to navigate. The hot water took a long time to get hot and when it did, I spent the rest of the shower trying to cool it down. There are no outlets close to the bed. I was not able to use my cpap machine to sleep.
