We have stayed at this property and others in Battle Creek for 7-10 day stays 2-3 times/year over the past 5 years as we have family in Battle Creek. This property really needs remodeling. The rooms (we stayed in 2 different rooms this stay due to an incredibly loud ice machine adjacent to Room 119 during the first night of our stay) and found that the shower grout in both rooms was mildewed (no excuse for that). The bathroom door was cracked and poorly repaired in the second room. Overall the rooms looked dingy. The breakfast used to be above average during past stays, but the quality has declined as well. Considering that there are two new hotels under construction only a few hundred yards away, we will not be staying at Townplace Suites during future visits to Battle Creek.
Kathleen
ทริป 9 คืน
6/10
I was not impressed by the clerk who checked me in. He didn't explain anything. Only asked for my name and driver license. Didn't explain anything about a hold of $25 per night that would be returned once checked out. The clerk that checked me out was awesome. She did a great job. The room wasn't to bad. However we did have a room with a kitchen in it. I was disappointed that it was not stocked with basic needs of utensils. There was no forks and no spoons. Personally if I need to go back will not book this hotel again.
Saybra
ทริปกับครอบครัว 2 คืน
10/10
Kenneth
ทริปธุรกิจ 1 คืน
10/10
Alexis
ทริป 7 คืน
4/10
Very understaffed. Asked for room cleaning and they never came, then asked if we could at least get clean towels and toilet paper and they said we had to come get ourselves because no one else was working.
Kyla
ทริปกับครอบครัว 3 คืน
10/10
Great staff
Linda
ทริป 3 คืน
10/10
Incredibly friendly and accommodating.
Jill
ทริปกับครอบครัว 3 คืน
6/10
Not a bad hotel but if you’re bringing a pet know you will pay an extra $150. We booked online and it did not state the fee for a pet but it was a pet friendly hotel. We have a 7lb dog and our total for the night was $310. Definitely way more than we were expecting. If I would have known in advance I would have looked into somewhere else.
Trisha
ทริปกับครอบครัว 1 คืน
6/10
Bradley
ทริป 2 คืน
8/10
WiFi login needs to be addressed. Had to go to the front desk to get access. Hotel is definitely ready for a remodel. It's starting to look run down. Also junked cars in the parking lot is not a good look.
Larry
ทริปกับครอบครัว 2 คืน
8/10
Jodi
ทริป 1 คืน
10/10
Nice will stay again
Anne
ทริป 1 คืน
8/10
The stay was fine other than continuous billing issues I thought were resolved. Its been 3 weeks and my card is once again being charged AGAIN. I paid already stop charging my card!
Lisa
ทริปกับครอบครัว 1 คืน
8/10
The room was bigger than expected which was nice. The Tv wasn’t working when we first got there but the maintenance guy fixed it right away. The pool might as well not even have been in use because it was literally so cold my kids lips turned purple within 5 minutes and when I asked them if they could turn the heat up they said the heat temp was as high as they could legally have it which there’s no was that’s true. This was pretty annoying because we specifically chose this hotel for the pool and breakfast accommodations which were both the worst parts of the hotel. I assumed it would be much better because in 2023 we had a house fire and had to stay at this same establishment for 4 months and it was so much better then.
The bathroom and kitchen are really needs to be cleaned.. not just brushed over like it’s clearly done. Plus there was dog hair all over everything.
Emily
ทริปกับครอบครัว 1 คืน
4/10
Sandra
ทริป 2 คืน
10/10
Shonda
ทริปกับเพื่อน 1 คืน
8/10
The pool area needs an update, walls crumbling. Property needs an update.
Travonne
8/10
The hotel appears beautiful and upscale from the outside. The interior is a little worn and the handicap accessible room was partial accessible .
Front desk very helpful when contacted.
Breakfast was ok…nothing outstanding to highlight
We were charged an extra night and were able to get the charge reversed by the following week.
Linda
ทริปกับครอบครัว 4 คืน
10/10
Hotel room was nice overall although the bathtub could have been cleaner. Shower curtain liner was also a little dirty. Front desk girl (not sure of her name but she was a Latina girl with glasses) was very professional & a pleasure to deal with. Would go back here again.
Maria
ทริปกับครอบครัว 1 คืน
2/10
Sade
ทริป 1 คืน
2/10
This place is run down,dirty, noisy and falling apart. No insulation so heard our neighbors all night. Never had our room cleaned. Had to wear shoes as floors were filthy! Hair in the bathroom . For $400 per night stay anywhere else. Avoid this place.
patricia
ทริป 3 คืน
10/10
Overall great stay. Staff is friendly..
Melissa
ทริปกับครอบครัว 3 คืน
8/10
Our room was very spacious however the drawers had tons of dirt in them. The trash receptacles in the hallway and the downstairs lobby were over flowing with trash.