2/10 แย่
15 พ.ค. 2025
Unreliable services and indifferent attitude
We have arrived the hotel and checked in around 1:30pm. Afterwards, we went out for sightseeing. When we backed to hotel at around 8pm, we wanted to take shower but found that there was no water supply in the room. We texted to the hotel staff and wanted to know what had happened. They replied that there was water interruption and they were now working to fix the problem. Later, they said that it was not their fault as the water suspension was not their responsibility. They said the water would resume for next hours. However, there was no water supply all during the night and even not resumed in the next morning when we checked out at 10 am. The staff actually just excused their responsibility and nothing to comfort their customers. We didn’t have water to wash our face and brushed our teeth! I thought they should let us have some bottles of water but no one care about our needs. You may see their response in the text they responded to my worries!!!
Wai Ching Shirley
Wai Ching Shirley, ทริป 1 คืน
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