Room needed to be vacuumed, curtain hanging off window. one curtain ripped. Also, the bathroom door didn't close. Reported to management and it was fixed but still had a bad feeling about care taken. Breakfast was the bare minimum.
JoAnn
JoAnn, ทริปกับครอบครัว 2 คืน
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10/10 ไร้ที่ติ
10 ก.ย. 2025
Dangelo
Dangelo, ทริป 1 คืน
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10/10 ไร้ที่ติ
9 ก.ย. 2025
Stayed for two nights. Everything was really great. Beds are comfortable and room very clean. Absolutely no complaints
Jacque
Jacque, ทริปกับครอบครัว 2 คืน
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4/10 พอใช้
8 ก.ย. 2025
Took 10 minutes for hot water in the shower, filthy curtains, hard uncomfortable bed, no soap for shower.
Amy
Amy, ทริป 2 คืน
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6/10 ดี
7 ก.ย. 2025
Poor maintenance I only posted part of my picture.
The room was in need of remodeling. The elderly woman at the checking was less than friendly. The man at the breakfast bar was unfriendly and would not even respond to a friendly good morning. We did not feel at all welcome. The desk help later in the day was much more friendly.
Robert
Robert, ทริปกับครอบครัว 1 คืน
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8/10 ดีมาก
7 ก.ย. 2025
Quick trip for sister’s 80th birthday
Bed slept great. Noise from other rooms until bedtime and then again in the morning. Try to get a top floor room.
jennifer
jennifer, ทริป 1 คืน
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6/10 ดี
5 ก.ย. 2025
Late night stop, not impressed
The hot water was not working, so we had to take very cold showers. The room could have used a good deep clean and an update.
Kylee
Kylee, ทริปกับครอบครัว 1 คืน
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10/10 ไร้ที่ติ
31 ส.ค. 2025
MA AIDE
MA AIDE, ทริป 2 คืน
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8/10 ดีมาก
29 ส.ค. 2025
Kathi
Kathi, ทริป 1 คืน
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6/10 ดี
24 ส.ค. 2025
The hotel was ok. It was my first time using this app and when i asked the hotel questions about the card being charged they seemed annoyed that i was asking this qyestion. The people at the desk did not seem able to smile.. Also the sheets on the bed were axratchy an f the bed was noisy
Lisa
Lisa, ทริป 1 คืน
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10/10 ไร้ที่ติ
24 ส.ค. 2025
Nathan
Nathan, ทริป 1 คืน
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4/10 พอใช้
23 ส.ค. 2025
Kevin
Kevin, ทริป 1 คืน
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10/10 ไร้ที่ติ
22 ส.ค. 2025
Very enjoyable. The staff were pleasant and professional. The facilities were clean and comfortable. Any questions that we had were answered with a refreshing attitude of concern that they were answered. Great people.
Gerald
Gerald, ทริป 4 คืน
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2/10 แย่
22 ส.ค. 2025
Not clean
There was hair on my bath cloth & in the shower. There was no floor moulding in bathroom around shower and looked like gross black mold all around it. The wall vent in bathroom was nasty with black gross stuff coming out of it. The sink didn’t have a stopper so had to see nasty black stuff down drain, there were only two rolls of used toilet paper and they were 3/4 of the way gone already. I wanted to workout but the gym was very hot. The AC needs to be on in there. Shower was so hard to turn on that we had to ask how to get it on. Not enough handicapped spaces. I feel like people need to know this because I chose this place because of all the great reviews but that was not our experience at all. The good part was the location close to rock city & ruby falls, the breakfast set up was nice except there was not a trash can in the beverage area where people were making their coffee so trash was just piling up on the counter. The trash cans were getting too full to throw anything else away. Also took a very long time to check in, even though I already had the reservation booked. After that long drive and being tired, we just needed to rest and check in usually doesn’t take that long other places.