Our stay at this hotel was not only uncomfortable and exhausting but also fell shockingly below even the most basic standards of hospitality. The number of issues we encountered made for an unbearable experience:
• Upon arrival, our “non-smoking” room reeked of smoke.
• The bathroom light and fan were completely nonfunctional, forcing us to use the bathroom by flashlight.
• The bedroom light for the third bed did not work.
• The air conditioning failed to turn on.
• Only one electrical outlet in the entire room was functional.
• The outlet powering the fridge and microwave was dead.
• The microwave contained leftover food, but the button to open it was broken, preventing its removal.
• There was no hot water.
• At around 11:00 p.m., after repeated complaints, the bathroom light and fan finally worked when the breaker was replaced.
• However, the breakers continued to trip every hour, and each time they did, the room lights turned on automatically because it was a push button with a faulty occupancy sensor. This forced us to get up and turn them off nine times between 11:00 p.m. and 6:30 a.m.
• We had someone knock on our door at 3:30 a.m. asking us if everything was working.
This experience was beyond unacceptable. We should never have been subjected to such appalling conditions, let alone charged for accommodations that failed so miserably to meet even the most basic expectations.
