!st of all, the booking supposedly included airport transfers but when I called the hotel, it was disclosed that they weren't honoring it.
Because this hotels boasts high ratings, we expected a lot. I understand that the hotel had only been open for 3 weeks, but the hotel was seriously under staffed.
The room that we stayed in really didn't look like the picture in Hotels.com. It was really an array of what seems to be odds and ends of stocks; while mostly of Chinese style, the room was very dark with a hodge podge of designs. The floor was trying to be rustic, while 1 of the bathroom walls was trying to be French, while the other was trying to be glam, and the other wall trying to be modern at the same time. It was a bit difficult to feel rested in the room with the different designs all over the place. I feel the hotel was misrepresented in the booking... very deceiving.
The breakfasts were nice with Thai style boiled rice, fruits and Thai doughnuts, served outside.
The hotel needs some TLC inside and out. Maybe if the ratings were lower, I wouldn't have expected much.